Subject: unnecessary responses
From: "Mahmoud Emadeldin Mahmoud Elsayed" <[email-masked]>
To: "[email-masked]" <[email-masked]>, Deeksha Dadu <[email-masked]>, saurabh <[email-masked]>
Cc: Mustehsan Siddiqui <[email-masked]>, Mohd Imran <[email-masked]>, Malik Ismail <[email-masked]>
Date: Fri, 19 Aug 2022 08:17:37 +0000

Hi All,

We have notices that agents are responding same LMS automation in same day to customers and agent adding more details in their responses which is missing in LSM automation response.

We request you please to ensure whether ensure LSM response have the sufficient details, or leave it leave the tickers for the agents to handle it completely, and ensuring agents not replicating same LSM response again.

Below are samples

4744245
4732408
4732749
4735595
4735672
4740248

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