Subject: Re: RP0813220003064
From: FarEye Support <[email-masked]>
To: [email-masked]
Cc: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 17 Aug 2022 19:50:17 +0000

Dear Saeed/Shababe ,     Please let us know if any assistance is needed from FarEye  support's end. We will be happy to help.     To view the status of the ticket, please login to FarEye Support Portal and visit https://support.getfareye.com/helpdesk/tickets/324498     Thanks and Regards,      Deepak Jaiswal, Technical Engineer   FarEye- Enabling Digital Logistics    Call: +91 7065956595                   
                           
                            On
                            Wed, 17 Aug at  2:57 PM
                            ,  Saeed Khawaldeh <[email-masked]>  wrote:
                             
 Dear Shababe, 
 
Kindly note that customer was contacted and confirmed that she returned all the items from the order: 8181049359 under the RVP (RP0810221000100). 
 
Below items were retunred under the RVP (RP0810221000100), RMA (1002971668). 

 
 
 164356158 

 164356168 

 164356167 

  

 
 Kind Regards, 

 

 
 
Saeed
Al Khawaldeh 
Contact Center Team Leader

 

 

 
 
T:
+962 6 500 1333

 

 
 
F:
+962 6 500 1334

 

 
 
M:
+962799 741588

 

 
 
E:
[email-masked]

 

 
 
www.crystel.co

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

  

 

 

  

 
  
 From: Mohammad Shababe Quamar [mailto:[email-masked]]
 
Sent: Tuesday, August 16, 2022 4:27 PM 
To: ecom cskuwait; olm kuwait; FarEye Support; Apoorv Joshi; Jessie Caparas; Reddy Prasad; Geetanjali Gadpelly; Saeed Khawaldeh; Rawan Barghouth 
Cc: Azmathulla Khan Abdul Razack; Shivangi Srivastava; Escalations Dxbteam 
Subject: RE: RP0813220003064 

 

 Looping in 
@Saeed Khawaldeh 
@Rawan Barghouth Please connect with customer and get proper information of return items.

 

 
 
 Thanks & Regards, 

  

 
 Shababe Quamar 

 

 
 
 +971 4 517 4278 

 Landmark Group HQ, Marina, Dubai, UAE. 

 www.landmark.digital 

 

 

 
From: ecom cskuwait <[email-masked]>
 
Sent: Tuesday, August 16, 2022 4:40 PM 
To: olm kuwait <[email-masked]>; Mohammad Shababe Quamar <[email-masked]>; FarEye Support <[email-masked]>;
 Apoorv Joshi <[email-masked]>; Jessie Caparas <[email-masked]>; Reddy Prasad <[email-masked]>;
 Geetanjali Gadpelly <[email-masked]> 
Cc: Azmathulla Khan Abdul Razack <[email-masked]>; Shivangi Srivastava <[email-masked]>; Escalations
 Dxbteam <[email-masked]> 
Subject: RE: RP0813220003064 

 

   
 
 Dear sir, 

 @Mohammad Shababe Quamar, 

  

 Please be informed the below mentioned order items received as UNEXPECTED Under RVP
RP0811221000993, 

  

  

 

 

 
 CUST_NAME 

 
 
 CUST_MOB 

 
 
 RETURN_ORDER_NO 

 
 
 INVOICE_NO 

 
 
 AWB_NO 

 
 
 ITEM_ID 

 
 
 CUS_RETURN_QTY 

 
 
 RETURN_RECEIVED_QTY 

 
 
 UNEXPECTED_QTY 

 

 
 HEILAH ALMESBAH 

 
 
 96566258258 

 
 
 1002976547 

 
 
 8180606759 

 
 
 RP0811221000993 

 
 
 '164356158 

 
 
 0 

 
 
 1 

 
 
 1 

 

 
 HEILAH ALMESBAH 

 
 
 96566258258 

 
 
 1002976547 

 
 
 8180606759 

 
 
 RP0811221000993 

 
 
 '164286196 

 
 
 1 

 
 
 1 

 
 
 0 

 

 
 HEILAH ALMESBAH 

 
 
 96566258258 

 
 
 1002976547 

 
 
 8180606759 

 
 
 RP0811221000993 

 
 
 '164356168 

 
 
 0 

 
 
 1 

 
 
 1 

 

 
 HEILAH ALMESBAH 

 
 
 96566258258 

 
 
 1002976547 

 
 
 8180606759 

 
 
 RP0811221000993 

 
 
 '164286195 

 
 
 1 

 
 
 1 

 
 
 0 

 

 
 HEILAH ALMESBAH 

 
 
 96566258258 

 
 
 1002976547 

 
 
 8180606759 

 
 
 RP0811221000993 

 
 
 '164286195 

 
 
 1 

 
 
 1 

 
 
 0 

 

 
 HEILAH ALMESBAH 

 
 
 96566258258 

 
 
 1002976547 

 
 
 8180606759 

 
 
 RP0811221000993 

 
 
 '164286196 

 
 
 1 

 
 
 1 

 
 
 0 

 

 
 HEILAH ALMESBAH 

 
 
 96566258258 

 
 
 1002976547 

 
 
 8180606759 

 
 
 RP0811221000993 

 
 
 '164356167 

 
 
 0 

 
 
 1 

 
 
 1 

 

 
 HEILAH ALMESBAH 

 
 
 96566258258 

 
 
 1002976547 

 
 
 8180606759 

 
 
 RP0811221000993 

 
 
 '164286194 

 
 
 1 

 
 
 1 

 
 
 0 

 

 
 HEILAH ALMESBAH 

 
 
 96566258258 

 
 
 1002976547 

 
 
 8180606759 

 
 
 RP0811221000993 

 
 
 '164286194 

 
 
 1 

 
 
 1 

 
 
 0 

 

 

 

   

 

 

 

 

   

 

 

 

 

   

 

 

 
 CUST_NAME 

 
 
 CUST_MOB 

 
 
 RETURN_ORDER_NO 

 
 
 INVOICE_NO 

 
 
 AWB_NO 

 
 
 ITEM_ID 

 
 
 CUS_RETURN_QTY 

 
 
 RETURN_RECEIVED_QTY 

 
 
 UNEXPECTED_QTY 

 

 

 

   

 
 
 1002983655 

 
 
 8181049359 

 
 
 RP0813220003064 

 
 
 '164356158 

 
 
 1 

 
 
 0 

 
 
 0 

 

 

 

   

 
 
 1002983655 

 
 
 8181049359 

 
 
 RP0813220003064 

 
 
 '164356167 

 
 
 1 

 
 
 0 

 
 
 0 

 

 

 

   

 
 
 1002983655 

 
 
 8181049359 

 
 
 RP0813220003064 

 
 
 '164356168 

 
 
 1 

 
 
 0 

 
 
 0 

 

  

  

  

 
     Thanks & Regards,

 

 
 
       Siva Prasad 

  

 

 

 
From: olm kuwait <[email-masked]>
 
Sent: Tuesday, August 16, 2022 3:23 PM 
To: Mohammad Shababe Quamar <[email-masked]>; FarEye Support <[email-masked]>; Apoorv Joshi <[email-masked]>;
 Jessie Caparas <[email-masked]>; Reddy Prasad <[email-masked]>; Geetanjali Gadpelly <[email-masked]>;
 ecom cskuwait <[email-masked]> 
Cc: Azmathulla Khan Abdul Razack <[email-masked]>; Shivangi Srivastava <[email-masked]>; Escalations
 Dxbteam <[email-masked]> 
Subject: RE: RP0813220003064 

 

   
 
 Adding Shiva, 

  

 
Dear Shiva, 

 

 Please conform below mentioned unexpected items was received.

 

 
 Sent from 
Mail for Windows 

 

 
 
From: Mohammad Shababe Quamar 
Sent: Tuesday, August 16, 2022 3:17 PM 
To: olm kuwait; 
FarEye Support; Apoorv Joshi; 
Jessie Caparas; Reddy Prasad;
Geetanjali Gadpelly 
Cc: Azmathulla Khan Abdul Razack;
Shivangi Srivastava; 
Escalations Dxbteam 
Subject: RE: RP0813220003064 

 

 
 Hi Team, 

 

 Below mention RMA having only 3 items, it means no unexpected item, so please follow stander process. 

 

 RVP # RP0805220002693 

 

  

 

 
 Thanks & Regards, 

  

 
 Shababe Quamar 

 

 
 
 +971 4 517 4278 

 Landmark Group HQ, Marina, Dubai, UAE. 

 www.landmark.digital 

 

 

 
From: olm kuwait <[email-masked]>
 
Sent: Tuesday, August 16, 2022 3:15 PM 
To: Mohammad Shababe Quamar <[email-masked]>; FarEye Support <[email-masked]>; Apoorv Joshi <[email-masked]>;
 Jessie Caparas <[email-masked]>; Reddy Prasad <[email-masked]>; Geetanjali Gadpelly <[email-masked]> 
Cc: Azmathulla Khan Abdul Razack <[email-masked]>; olm kuwait <[email-masked]>; Shivangi Srivastava <[email-masked]> 
Subject: RP0813220003064 

 

   
 
 Dear Shababe, 

 

 The subjected RVP mentioned  items was received from costumer as unexpted  items belongs to
RP0811221000993 . We did handed over all three items to FC team. Kindly process for the refund to the subjected RVP coatomer.

 

 
 
Dear FAREYE Team, 

 Kindly mark is as cancel the subjected RVP number ( RP0813220003064 ) 

 

 

 
 RETURN_ORDER 

 
 
 SALES_ORDER_NO 

 
 
 AWB_NO 

 
 
 ITEM_ID 

 
 
 CONCEPT_NAME 

 

 
 1002976547 

 
 
 8180606759 

 
 
 RP0811221000993 

 
 
 164356168 

 
 
 Babyshop 

 

 
 1002976547 

 
 
 8180606759 

 
 
 RP0811221000993 

 
 
 164356167 

 
 
 Babyshop 

 

 
 1002976547 

 
 
 8180606759 

 
 
 RP0811221000993 

 
 
 164356158 

 
 
 Babyshop 

 

 
 1002976547 

 
 
 8180606759 

 
 
 RP0811221000993 

 
 
 164286194 

 
 
 Lifestyle 

 

 
 1002976547 

 
 
 8180606759 

 
 
 RP0811221000993 

 
 
 164286195 

 
 
 Lifestyle 

 

 

 

 Sent from 
Mail for Windows 

 

 

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