Subject: Re: Wrong merging
From: Deeksha Dadu <[email-masked]>
To: Apoorv Joshi <[email-masked]>, Mahmoud Emadeldin Mahmoud Elsayed <[email-masked]>
Cc: Saurabh Dadu <[email-masked]>, mustehsan.siddiqui <[email-masked]>
Date: Wed, 17 Aug 2022 07:16:38 +0000

Hi Mahmoud,

Thank you for pointing out the issues of wrong merging, wrong assignment and multiple responses. I will work with Apoorv and KSA team to iron out these issues. I have called for KSA team meet today. These issues will be handled on top priority.

Regards,
Deeksha
________________________________
From: Apoorv Joshi <[email-masked]>
Sent: Wednesday, August 17, 2022 12:03 PM
To: Mahmoud Emadeldin Mahmoud Elsayed <[email-masked]>
Cc: Saurabh Dadu <[email-masked]>; Deeksha Dadu <[email-masked]>; mustehsan.siddiqui <[email-masked]>
Subject: Re: Wrong merging

Hi Mahmoud,

I will check and will merge them correctly.

Thank you for your help!

Regards,
Apoorv

________________________________
From: "Mahmoud Emadeldin Mahmoud Elsayed" <[email-masked]>
To: "Apoorv Joshi" <[email-masked]>
Cc: "saurabh" <[email-masked]>, "deeksha" <[email-masked]>, "Mustehsan Siddiqui" <[email-masked]>
Sent: Wednesday, August 17, 2022 11:08:25 AM
Subject: Wrong merging

Hi Apoorv,

Please find below are wrong merging tickers, First Response Time (minus zero)

Ticket Id

First Response Time (in Hrs)

4714950

-49:16:42

4721555

-1:20:25

4648825

-4:54:21

Ticket Id

First Response Time (in Hrs)

4720612

-1:29:45

4653339

-26:36:19

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