Subject: Re: multiple responses
From: Apoorv Joshi <[email-masked]>
To: Mahmoud Emadeldin Mahmoud Elsayed <[email-masked]>
Cc: deeksha <[email-masked]>, Mustehsan Siddiqui <[email-masked]>, malik ismail <[email-masked]>, Mohd Imran <[email-masked]>
Date: Tue, 16 Aug 2022 23:43:37 -0700 (MST)

Hi Mahmoud, 

Thank you for sharing these tickets. 

I will check these and will speak to the team regarding the same. Will take action on it and ensure this is not happening. 

Thank you for your help! 

Regards, 
Apoorv 

From: "Mahmoud Emadeldin Mahmoud Elsayed" <[email-masked]> 
To: "Apoorv Joshi" <[email-masked]> 
Cc: "deeksha" <[email-masked]>, "Mustehsan Siddiqui" <[email-masked]>, "malik ismail" <[email-masked]>, "Mohd Imran" <[email-masked]> 
Sent: Wednesday, August 17, 2022 12:04:40 PM 
Subject: multiple responses 

Hi Approve, 

Please find the below are tickets created in last 3 days, status is unresolved, there’s only one response from the customer, however agents’ responses 2 or more in same day. 

Most of second response by KSA team acknowledging working on the case, after LSM automation response. 

	

Ticket ID 

4731330 

4731543 

4731545 

4731641 

4731889 

4732258 

4732336 

4732361 

4732532 

4732539 

4732969 

4733313 

4735034 

4736009 

4736186 

4737106 

4737820 

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