Subject: DSATS for Bot
From: Saurabh Dadu <[email-masked]>
To: "[email-masked]" <[email-masked]>
Cc: Malik Ismail <[email-masked]>, Apoorv Joshi <[email-masked]>, Mohd Imran <[email-masked]>, Deeksha Dadu <[email-masked]>
Date: Wed, 17 Aug 2022 05:52:25 +0000

Hi Mohmoud,

I just myself checked 20 DSATs (Randomly picked from a date range last 2 weeks). I realised 40% of the DSATs are assigned to the Bot User because the agent never assigned the case to themselves.

Example:

https://landmarkgroupservice.freshdesk.com/a/tickets/4740094

We will take corrective action on our side to make sure cases are appropriately assigned to agent's name.

Saurabh Dadu
LiveSalesman
India: +91 120 4332621 x 17
US: 1 240 949 2437
Cell: +91 9810175203