Subject: RE: Call back request: wrong item delivered
From: Saeed Khawaldeh <[email-masked]>
To: Manish Kumar <[email-masked]>
Cc: Mario Hisham <[email-masked]>, escalations dxbteam <[email-masked]>, Nikhil Bishnoi <[email-masked]>, Apoorv Joshi <[email-masked]>, Loujain <[email-masked]>, Nour Hanayneh <[email-masked]>, "Ruba Dabbas" <[email-masked]>
Date: Wed, 10 Aug 2022 10:06:21 +0000

Hi Manish,

The customer was contacted and issue resolved.

He was informed that he will receive a compensation voucher of amount 75A AED as mentioned in ticket 4684744 .

Customer was informed also to not purchase this item again as to avoid this issue that keeps occurring with this spesific item.

Customer approved to return the item and accepted the compensation.

Kind Regards,

Saeed Al Khawaldeh
Contact Center Team Leader

T: +962 6 500 1333

F: +962 6 500 1334

M: +962799 741588

E: [email-masked]<mailto:[email-masked]>

www.crystel.co<http://www.crystel.co/>

[Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: cid:[email-masked]]<https://www.linkedin.com/company/538477?trk=tyah&trkInfo=clickedVertical%3Acompany%2CclickedEntityId%3A538477%2Cidx%3A2-1-9%2CtarId%3A1465818676745%2Ctas%3Acrystel>

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[Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: cid:[email-masked]]<https://www.youtube.com/channel/UCIlmC47mnFyc58kjUCMkByQ>

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From: Manish Kumar [mailto:[email-masked]]
Sent: Tuesday, August 9, 2022 3:06 PM
To: Saeed Khawaldeh
Cc: Mario Hisham; escalations dxbteam; Nikhil Bishnoi; Apoorv Joshi; Loujain; Nour Hanayneh; Ruba Dabbas
Subject: Re: Call back request: wrong item delivered
Importance: High

Dear Saeed,

Thank you for your response.

Please note that the cusotmer has reported us again that he received wrong  item (Different brand) for order id 9580639672 as well and requeting to arrange call back again.

Kindly note that the customer is very upset and threatening for consumer court hence we request you to arrange a call back on a prioirty.

Contact number: 0551746879

Case id 4684744

Thank you for your help.

Regards,
Manish

________________________________
From: "Saeed Khawaldeh" <[email-masked]<mailto:[email-masked]>>
To: "Manish Kumar" <[email-masked]<mailto:[email-masked]>>, "Mario Hisham" <[email-masked]<mailto:[email-masked]>>
Cc: "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Loujain" <[email-masked]<mailto:[email-masked]>>, "Nour Hanayneh" <[email-masked]<mailto:[email-masked]>>, "Ruba Dabbas" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, August 3, 2022 9:24:31 PM
Subject: RE: Call back request: wrong item delivered

Hi Manish,

Kindly note that the customer was contacted and issue resolved. He returned the wrong item two days ago and he placed a new order yesterday for the same product and got delivered yesterday as per Hybris.

Customer only asked to receive the refund ASAP.

New order :9580639672

Kind Regards,

Saeed Al Khawaldeh
Contact Center Team Leader

T: +962 6 500 1333

F: +962 6 500 1334

M: +962799 741588

E: [email-masked]<mailto:[email-masked]>

www.crystel.co<http://www.crystel.co/>

[Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: cid:[email-masked]]<https://www.linkedin.com/company/538477?trk=tyah&trkInfo=clickedVertical%3Acompany%2CclickedEntityId%3A538477%2Cidx%3A2-1-9%2CtarId%3A1465818676745%2Ctas%3Acrystel>

[Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: cid:[email-masked]]<https://www.facebook.com/Crystel.co>

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[Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: cid:[email-masked]]

From: Manish Kumar [mailto:[email-masked]]
Sent: Tuesday, August 2, 2022 10:40 AM
To: Mario Hisham; Saeed Khawaldeh
Cc: escalations dxbteam; Nikhil Bishnoi; Apoorv Joshi; Loujain Ali. Deeb
Subject: Call back request: wrong item delivered

Dear team,

Please arrange a call back on contact number 0551746879 as per the customer request.

Wrong item delivered

Order number: 9580375207
Order date: Jul 31, 2022
Item ID: 162983250
Contact number: 0551746879

Customer complaining regarding wrong  item delivered (Different brand) customer asking for a call back.

Best Regards.
Manish