Subject: Unresolved tickets
From: "Mahmoud Emadeldin Mahmoud Elsayed" <[email-masked]>
To: Naif <[email-masked]>, "[email-masked]" <[email-masked]>
Cc: Deeksha Dadu <[email-masked]>, saurabh <[email-masked]>, Mustehsan Siddiqui <[email-masked]>, Malik Ismail <[email-masked]>, Mohd Imran <[email-masked]>
Date: Wed, 10 Aug 2022 05:32:10 +0000

Hi Team,

Below is count of tickets exceed 5 or more agent interactions and still pending.

Please solve them urgently and share any pending cases for assistance.

Agent interactions
Count of Ticket ID
30
1
29
1
27
1
25
1
24
2
22
1
21
2
20
2
18
1
17
1
16
3
15
3
14
3
13
5
12
3
11
7
10
8
9
7
8
14
7
12
6
31
5
25
Grand Total
134

And below are tickets ageing wise, please clear any pending before July.

Creation date
Count of Ticket
Jan
1
Feb
1
Mar
1
May
6
Jun
18
Jul
230
Aug
1060
Grand Total
1317

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