Subject: Re: [#3913131] - inbound call for order ID
From: Apoorv Joshi <[email-masked]>
To: malik ismail <[email-masked]>
Date: Tue, 9 Aug 2022 02:23:16 -0700 (MST)

Hi Malik, 

This case actioned - 4394197, once customer replies we will create voucher for him. 

3913131 - I can not open this case and check it. 

4349369 - here also i am offering customer SAR 100 voucher, same kind of store issue here, will close this if customer agrees. 

Thank you for your help! 

Regards, 
Apoorv 

From: "malik ismail" <[email-masked]> 
To: "Apoorv Joshi" <[email-masked]> 
Sent: Monday, August 8, 2022 11:30:11 AM 
Subject: FW: [#3913131] - inbound call for order ID 

Hi [ mailto:[email-masked] | 
@Apoorv Joshi ] , 

Please apologize to customer and offer compensation voucher Sar 100 then close the case. Tickets 4394197 & 3913131. 

Regards, 

Malik 

From: Qazi Mohammed <[email-masked]> 
Sent: Sunday, August 7, 2022 3:45 PM 
To: Malik Ismail <[email-masked]> 
Cc: Escalations Dxbteam <[email-masked]>; [email-masked]; Vickum Dissanayake <[email-masked]>; Shafraz Zavahir <[email-masked]>; Mallmanager cphofufothaimmall <[email-masked]>; Nusaybah Alzuman <[email-masked]>; Nesreen Saeed <[email-masked]>; PrayashPradan <[email-masked]> 
Subject: RE: [#3913131] - inbound call for order ID 

Dear [ mailto:[email-masked] | 
@Malik Ismail ] 

Store & office team has communicated with this customer and offered him 20% discount offer. 

He is not accepting this offer and prolonging the issue. 

Request you to close this ticket. 

Thanks, 

Qazi Mohammed. 

From: Mallmanager cphofufothaimmall < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Friday, August 5, 2022 9:13 PM 
To: Malik Ismail < [ mailto:[email-masked] | [email-masked] ] >; Qazi Mohammed < [ mailto:[email-masked] | [email-masked] ] >; Nusaybah Alzuman < [ mailto:[email-masked] | [email-masked] ] >; Nesreen Saeed < [ mailto:[email-masked] | [email-masked] ] >; PrayashPradan < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; [ mailto:[email-masked] | [email-masked] ] ; Vickum Dissanayake < [ mailto:[email-masked] | [email-masked] ] >; Shafraz Zavahir < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: [#3913131] - inbound call for order ID 

Dear Team, 

Kindly note the costumer is deeply unsatisfied and keeps mentioning that this is because I haven’t replied to your emails. 

According to him, he was trying to reach out from Dec. and everyone from the costumer service is telling him that The Manager of Othaim Hofuf is the problem. 

How comes you are telling costumers that I don’t seem to care about him and I haven’t replied to your emails when this is the first Email I have received regarding this issue. 

This is giving a bad impression about me and my store, when there is no bad impression in the first place because I take great care of my costumers and their complains. 

For now, the costumer is demanding to be compensated for the discount he was supposed to get. And he is saying that he shared the invoice with Ms Ola. 

Thanks & Regards, 

Raed Alfarhan 

Business Manager 

Centrepoint Othaim Mall, Hofuf 

Mobile : +966 568795503 
Email : [ mailto:[email-masked] | [email-masked] ] 

Al Othaim Mall, Hofuf I Dhahran Road | Al Mubarraz 36341 I Al Ahsa,Dammam l Saudi Arabia 

[ http://landmarkgroup.com/ ] 

[ https://www.facebook.com/LandmarkArabia ] [ https://lsmindia.com/@LandmarkArabia ] [ https://www.linkedin.com/company/landmark-group ] 

STORE CODE: 21234 

From: Malik Ismail < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Friday, August 5, 2022 2:29 PM 
To: Qazi Mohammed < [ mailto:[email-masked] | [email-masked] ] >; Nusaybah Alzuman < [ mailto:[email-masked] | [email-masked] ] >; Mallmanager cphofufothaimmall < [ mailto:[email-masked] | [email-masked] ] >; Nesreen Saeed < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; [ mailto:[email-masked] | [email-masked] ] ; Vickum Dissanayake < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: [#3913131] - inbound call for order ID 
Importance: High 

Hi Team, 

This customer still complaining. Please check and do the needful. 

Customer name Bassam 

Contact number 0505917008 

Regards, 

Malik 

From: MM Cphofufalahsamall < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Monday, March 28, 2022 8:58 PM 
To: Qazi Mohammed < [ mailto:[email-masked] | [email-masked] ] >; Nusaybah Alzuman < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; [ mailto:[email-masked] | [email-masked] ] ; Centrepoint < [ mailto:[email-masked] | [email-masked] ] >; Vickum Dissanayake < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: [#3913131] - inbound call for order ID 

Dear. Team 

The problem with the customer at the customer Centrepoint Al Othaim Mall Hofuf 

Thanks & Regards, 

Qassem Youssef 

Centrepoint, Al Ahsa Mall, Hofuf (21457) 

IP Phone Extn: 5574 Mobile: +966- 54 0227779 

[ https://www.facebook.com/LandmarkArabia ] [ https://lsmindia.com/@LandmarkArabia ] [ https://www.linkedin.com/company/landmark-group ] 

STORE CODE: 21457 

From: Qazi Mohammed < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Sunday, March 27, 2022 2:26 PM 
To: Nusaybah Alzuman < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; [ mailto:[email-masked] | [email-masked] ] ; MM Cphofufalahsamall < [ mailto:[email-masked] | [email-masked] ] >; Centrepoint < [ mailto:[email-masked] | [email-masked] ] >; Vickum Dissanayake < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: [#3913131] - inbound call for order ID 

Dear [ mailto:[email-masked] | 
@Nusaybah Alzuman ] 

Could you please connect with below customer and resolve his issue. 

Thanks, 

Qazi Mohammed 

3540 

From: Centrepoint < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Sunday, March 27, 2022 2:01 PM 
To: MM Cphofufalahsamall < [ mailto:[email-masked] | [email-masked] ] >; Qazi Mohammed < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; [ mailto:[email-masked] | [email-masked] ] ; Nusaybah Alzuman < [ mailto:[email-masked] | [email-masked] ] >; [ mailto:[email-masked] | [email-masked] ] 
Subject: Fwd: [#3913131] - inbound call for order ID 

External email sender, please take precaution. 

Hi Team, 

Kindly note that the customer keeps calling he is requesting to contact him back. 0505917008 

The customer is angry because of the lifting staff, Center Point, Al-Othaim Mall, Al-Ahsa Please take action and not provide the customer with offers from the staff, the customer keeps calling, kindly do the needful. 

Customer's name, Bassam 
Customer's correct number: 0505917008 

Best Regards, 
Suha Ali 
Back Office | Crystel 
[ mailto:[email-masked] | [email-masked] ] 

On Wed, 9 Mar at 12:24 PM , Centrepoint < [ mailto:[email-masked] | [email-masked] ] > wrote: 

Hi Team, 

The customer is angry because of the lifting staff, Center Point, Al-Othaim Mall, Al-Ahsa Please take action and not provide the customer with offers from the staff, the customer keeps calling, kindly do the needful. 

Customer's name, Bassam 

Customer's correct number: 0505917008 

Best Regards, 
Suha Ali 
Back Office | Crystel 
[ mailto:[email-masked] | [email-masked] ] 

BQ_BEGIN

On Tue, 22 Feb at 4:28 PM , MM Cphofufalahsamall < [ mailto:[email-masked] | [email-masked] ] > wrote: 

Dear. Qazi . 

The customer has been contacted. The mobile number is incorrect. Please check 

Thanks & Regards, 

Qassem Youssef 

Centrepoint, Al Ahsa Mall, Hofuf (21457) 

IP Phone Extn: 5574 Mobile: +966- 54 0227779 

[ https://www.facebook.com/LandmarkArabia ] [ https://lsmindia.com/@LandmarkArabia ] [ https://www.linkedin.com/company/landmark-group ] 

STORE CODE: 21457 

BQ_BEGIN

From: Qazi Mohammed < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Monday, February 21, 2022 6:20 PM 
To: Centrepoint Hofufalahsamall < [ mailto:[email-masked] | [email-masked] ] >; MM Cphofufalahsamall < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; [ mailto:[email-masked] | [email-masked] ] ; Nusaybah Alzuman < [ mailto:[email-masked] | [email-masked] ] >; Centrepoint < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: [#3913131] - inbound call for order ID 

Dear [ mailto:[email-masked] | 
@MM Cphofufalahsamall ] 

Could you call below customer and resolve his issue. 

Customer's name, Bassam 
Customer number 0505917088 
Thanks, 
Qazi Mohammed. 

From: Centrepoint < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Monday, February 21, 2022 3:06 PM 
To: Qazi Mohammed < [ mailto:[email-masked] | [email-masked] ] >; Nusaybah Alzuman < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; [ mailto:[email-masked] | [email-masked] ] 
Subject: Fwd: [#3913131] - inbound call for order ID 

External email sender, please take precaution. 

hi team , 

please follow up . 

best regards , 
osama.husain 
Backoffice | Crystel 

BQ_BEGIN

On Sat, 19 Feb at 7:52 PM , Centrepoint < [ mailto:[email-masked] | [email-masked] ] > wrote: 

Please take a look at ticket [ https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3913131 | #3913131 ] raised by Pre_order ( [ mailto:[email-masked] | [email-masked] ] ). 

hi team , 

please follow up . 

best regards , 

osama.husain 
Backoffice | Crystel 

3913131:1125156 

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. [ http://www.landmarkgroup.com/ | www.landmarkgroup.com ] 
BQ_END

BQ_END

BQ_END

3913131:1125156 
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com