Subject: RE: Audits
From: Mohd Imran <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Cc: Apoorv Joshi <[email-masked]>, Saurabh Dadu <[email-masked]>, Malik Ismail <[email-masked]>
Date: Thu, 4 Aug 2022 08:20:33 +0000

Hi Deeksha,

Let us know please once this activity gets completed.

Appreciate it if you can share, the outcome and result of the analysis with us, please.

From: Deeksha Dadu <[email-masked]>
Sent: Tuesday, 2 August 2022 5:29 PM
To: Mohd Imran <[email-masked]>
Cc: Apoorv Joshi <[email-masked]>; Saurabh Dadu <[email-masked]>; Malik Ismail <[email-masked]>
Subject: Re: Audits

CAUTION: External email sender. Use care when clicking on links or opening attachments!
Hi Imran,

Apoorv told me that you and Malik can now access the sheet. Kindly confirm.

Regards,
Deeksha
________________________________
From: Deeksha Dadu <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, August 2, 2022 6:35 PM
To: Mohd Imran <[email-masked]<mailto:[email-masked]>>
Cc: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Saurabh Dadu <[email-masked]<mailto:[email-masked]>>; Malik Ismail <[email-masked]<mailto:[email-masked]>>
Subject: Re: Audits

This sheet was created by Jessie so we are not being able change restricted access and make it open for all. We could only allow view access and we added you there with this email address.

Do you have a Gmail address? If yes, please share. We are being able to give access easily on gmail accounts. Else, I will seek help from Jessie.

Thanks

Regards,
Deeksha
________________________________
From: Mohd Imran <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, August 2, 2022 6:26 PM
To: Deeksha Dadu <[email-masked]<mailto:[email-masked]>>
Cc: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Saurabh Dadu <[email-masked]<mailto:[email-masked]>>; Malik Ismail <[email-masked]<mailto:[email-masked]>>
Subject: RE: Audits

Hi Deeksha,

Same issue. Can you make this sheet open for all please?

From: Deeksha Dadu <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, 2 August 2022 4:38 PM
To: Mohd Imran <[email-masked]<mailto:[email-masked]>>
Cc: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Saurabh Dadu <[email-masked]<mailto:[email-masked]>>; Malik Ismail <[email-masked]<mailto:[email-masked]>>
Subject: Re: Audits

CAUTION: External email sender. Use care when clicking on links or opening attachments!

Hello Imran,

Thank you. You should be able to view this sheet now. Please let me know if you still can't.

Regards,

Deeksha

________________________________

From: Mohd Imran <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, August 2, 2022 5:55 PM
To: Deeksha Dadu <[email-masked]<mailto:[email-masked]>>
Cc: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Saurabh Dadu <[email-masked]<mailto:[email-masked]>>; Malik Ismail <[email-masked]<mailto:[email-masked]>>
Subject: RE: Audits

Hi Deeksha,

Agreed for 7 days. Also please share me the access for this shared sheet.

+@Malik Ismail<mailto:[email-masked]>

From: Deeksha Dadu <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, 30 July 2022 5:54 PM
To: Mohd Imran <[email-masked]<mailto:[email-masked]>>
Cc: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Saurabh Dadu <[email-masked]<mailto:[email-masked]>>
Subject: Audits

CAUTION: External email sender. Use care when clicking on links or opening attachments!

Hi Imran,

Hope you are doing well.

Starting today, I have put Elharith on only auditing the ageing cases for both KSA and UAE. I want to understand why old cases are pending and what can be done to resolve them faster. This will also help us control response ratio because we can see why there is so much email exchange taking place between the customer and the team. We are also pulling up agents where we see unnecessary responses being sent or wrong procedures followed.

He will be auditing ageing cases only for next 7 days. We may not be able to send you weekly audit report during this time but you can see his ageing cases audits on the sheet below. Ageing cases take longer to audit. We have asked him to audit 50-80 cases depending on the length of the cases he picks up.

https://docs.google.com/spreadsheets/d/1KAiNrKYN1U_5EgqDG-yVPFLkuwhcKaggmhWHnzNxRZQ/edit#gid=1543394854

He did regular audits until yesterday, I will have Apoorv send you the report for audits until yesterday on Monday.

Hope it's fine.

Kind regards,

Deeksha

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This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com