Subject: Re: Calculating Refund
From: Saurabh Dadu <[email-masked]>
To: "Mahmoud Emadeldin Mahmoud Elsayed" <[email-masked]>, Malik Ismail <[email-masked]>, Mohd Imran <[email-masked]>
Cc: mustehsan.siddiqui <[email-masked]>, Apoorv Joshi <[email-masked]>, Deeksha Dadu <[email-masked]>
Date: Wed, 3 Aug 2022 07:03:32 +0000

Hi Mahmoud,

Thank you for your explanation. However still the amount of Refund to customer (SAR 44.54 is different from your amount calculated of 44.9 (I know its a small difference, but why is there a difference of a single penny)?

Saurabh Dadu
LiveSalesman
India: +91 120 4332621 x 17
US: 1 240 949 2437
Cell: +91 9810175203
________________________________
From: Mahmoud Emadeldin Mahmoud Elsayed <[email-masked]>
Sent: 03 August 2022 12:06 AM
To: Saurabh Dadu <[email-masked]>; Malik Ismail <[email-masked]>; Mohd Imran <[email-masked]>
Cc: mustehsan.siddiqui <[email-masked]>; Apoorv Joshi <[email-masked]>; Deeksha Dadu <[email-masked]>
Subject: RE: Calculating Refund

Hi @Saurabh Dadu<mailto:[email-masked]>

Below is breakdown of order applied codes and Promotions/Bundle offer, and refund calculation.

We have explained the same mechanism of refund for multi offers applied on one invoice to the team during our travel to India.

Item ID

Product Amount

Discount Amount

Net Paid Amount

Promotions/Bundle offer

159021103

50

0

50

159021109

50

7.5

42.5

MX_SA_MB_28022021_4Promotion

159021121

50

7.5

42.5

MX_SA_MB_28022021_4Promotion

162908060

55

0

55

163996097

40

16

24

max_rpm_pfppPromotion

164002577

50

0

50

164015133

35

14

21

max_rpm_pfppPromotion

163894006

35

0

35

Sum

320

Applied promo Code

-30

MN15 (15%)

Paid Amount

290

In case of returning 164002577, (30/290)x50 = 5.2 SAR Voucher Non-Refund Value, and refund amount is 44.8

From: Saurabh Dadu <[email-masked]>
Sent: Tuesday, August 2, 2022 7:01 PM
To: Malik Ismail <[email-masked]>; Mahmoud Emadeldin Mahmoud Elsayed <[email-masked]>; Mohd Imran <[email-masked]>
Cc: Mustehsan Siddiqui <[email-masked]>; Apoorv Joshi <[email-masked]>; Deeksha Dadu <[email-masked]>
Subject: Calculating Refund

CAUTION: External email sender. Use care when clicking on links or opening attachments!

Dear Malik, Mohmoud, Imran,

I hope you are well. We were reviewing one case for DSAT https://landmarkgroupservice.freshdesk.com/a/tickets/4668398 and came across a situation which we realise is very common.

Customer ordered multiple items, and applied a promotion code to get a discount on total order. If then he returns the item, he gets refund, with the amount of promotion code adjusted.

The question here is no one in our team understands the actual calculation based on how the refund amount is computed.

Please look at the screenshots below

In this case

  *   Customer purchased total items at original value of SAR 335
  *   Discount Coupon applied: SAR 45
  *   Customer returned one item original price SAR 50
  *   Customer received a refund of SAR 44.5455

If  we do 45 / 335 x 50 = SAR 6.71

In this case amount of refund should have been 50 - 6.71 = SAR 43.28

Customer says his promo code was SAR 30, in that case the voucher value would be SAR 4.47 refund amount SAR 45.52

Also since the prices are tax inclusive, we don't need to worry about the tax component.

You would see that based on either calculation, we did not arrive at the refund amount of SAR 44.5455.

Please help my colleagues understand how its computed, as there are many questions about this, and we are constantly upsetting the customers. I've been told that instructions from LMG are to send a standard response without break-up, but that wont help.

Looking forward for your assistance.

Kind regards,

Saurabh Dadu

LiveSalesman

India: +91 120 4332621 x 17

US: 1 240 949 2437

Cell: +91 9810175203

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