Subject: RE: Updated Courier Escalation Matrix
From: Ali Mkhaimer <[email-masked]>
To: Karim Asklany <[email-masked]>, Nada Hattar <[email-masked]>, Yahia Taha <[email-masked]>, HB.CCCKSA <[email-masked]>, Hanady ALJawy <[email-masked]>, syed ataullah <[email-masked]>, Raneem Alqutub <[email-masked]>, Crys_HBKSA <[email-masked]>, Mohammad Shababe Quamar <[email-masked]>, Akshay Berry <[email-masked]>, Jessie Caparas <[email-masked]>, Escalations Dxbteam <[email-masked]>, Momen Elmassry <
Cc: Saumik Chakrabarti <[email-masked]>, "Ayan Chakraborty" <[email-masked]>, ArishLaila <[email-masked]>, Mustehsan Siddiqui <[email-masked]>, Sandeep Sadashiv Prabhu <[email-masked]>, Vishwajeet Singh <[email-masked]>, Rahul Mishra <[email-masked]>, Nour Hanayneh <[email-masked]>, Mohammad Tarabishi <[email-masked]>
Date: Mon, 1 Aug 2022 11:47:47 +0000

Dear Karim,

Thank you for the update, the escalation matrix was updated with the same

Best Regards,

Ali Al Mkhaimer
Contact Center Team Leader

T: +962 6 500 1333

F: +962 6 500 1334

M: +966 551379140

E: mailto:[email-masked]

www.crystel.co<http://www.crystel.co/>

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From: Karim Asklany [mailto:[email-masked]]
Sent: Monday, August 1, 2022 12:18 PM
To: Nada Hattar <[email-masked]>; Yahia Taha <[email-masked]>; HB.CCCKSA <[email-masked]>; Hanady ALJawy <[email-masked]>; syed ataullah <[email-masked]>; Ali Mkhaimer <[email-masked]>; Raneem Alqutub <[email-masked]>; Crys_HBKSA <[email-masked]>; Mohammad Shababe Quamar <[email-masked]>; Akshay Berry <[email-masked]>; Jessie Caparas <[email-masked]>; Escalations Dxbteam <[email-masked]>; Momen Elmassry <[email-masked]>; Tarek Mohamedali <[email-masked]>; KSA CCCTeamLeaders <[email-masked]>; KSA.CCCSTAFF <[email-masked]>; Hajar Balawi <[email-masked]>; Rozan Abdelraziq <[email-masked]>; Apoorv Joshi <[email-masked]>
Cc: Saumik Chakrabarti <[email-masked]>; Ayan Chakraborty <[email-masked]>; ArishLaila <[email-masked]>; Mustehsan Siddiqui <[email-masked]>; Sandeep Sadashiv Prabhu <[email-masked]>; Vishwajeet Singh <[email-masked]>; Rahul Mishra <[email-masked]>
Subject: Updated Courier Escalation Matrix

Dear All,

Please find attached for updated courier & LMG escalation matrix and make sure to share it will all agents.

Best Regards
Karim Kamel
Landmark Group
eCom Executive-Supply Chain
Ext: 3702

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