Subject: RE: Issue with Child Tickets
From: "Mahmoud Emadeldin Mahmoud Elsayed" <[email-masked]>
To: Saurabh Dadu <[email-masked]>
Cc: Malik Ismail <[email-masked]>, Mohd Imran <[email-masked]>, Apoorv Joshi <[email-masked]>, Deeksha Dadu <[email-masked]>
Date: Sat, 30 Jul 2022 15:46:21 +0000

Hi Saurabh,

Will extend their access to all groups, but please ensure:

  *   Not to move any child tickets to "Livesalesman & LSM KSA Call centre".
  *   Not to move any chat tickets to "Livesalesman & LSM KSA Call centre".
  *   Not to move any customer tickets to any other groups nor to assigned.
  *   Only support KSA team, not to response to any KSA tickets.

Thanks
From: Saurabh Dadu <[email-masked]>
Sent: Saturday, July 30, 2022 1:43 PM
To: Mahmoud Emadeldin Mahmoud Elsayed <[email-masked]>
Cc: Malik Ismail <[email-masked]>; Mohd Imran <[email-masked]>; Apoorv Joshi <[email-masked]>; Deeksha Dadu <[email-masked]>
Subject: Issue with Child Tickets

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Hi Mohmoud,

I hope you are doing well.

Since last couple of weeks when you had restricted access of LSM L1 Agents to their group only, they are now unable to follow up on Child Tickets.

Only only floor supports and supervisors have access to them, which means that all the time of FS/Supervisors now is spent on following up on Child Tickets.

I request that their access be liberalized so they can follow up on their own Child tickets.

Kind regards,

Saurabh Dadu
LiveSalesman
India: +91 120 4332621 x 17
US: 1 240 949 2437
Cell: +91 9810175203
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