Subject: Issue with Child Tickets
From: Saurabh Dadu <[email-masked]>
To: "[email-masked]" <[email-masked]>
Cc: Malik Ismail <[email-masked]>, Mohd Imran <[email-masked]>, Apoorv Joshi <[email-masked]>, Deeksha Dadu <[email-masked]>
Date: Sat, 30 Jul 2022 09:42:46 +0000

Hi Mohmoud,

I hope you are doing well.

Since last couple of weeks when you had restricted access of LSM L1 Agents to their group only, they are now unable to follow up on Child Tickets.

Only only floor supports and supervisors have access to them, which means that all the time of FS/Supervisors now is spent on following up on Child Tickets.

I request that their access be liberalized so they can follow up on their own Child tickets.

Kind regards,

Saurabh Dadu
LiveSalesman
India: +91 120 4332621 x 17
US: 1 240 949 2437
Cell: +91 9810175203