Subject: RE: Delivery complaint: 9574321849
From: Mani Choudhury <[email-masked]>
To: Nikhil Bishnoi <[email-masked]>, Ashish Karini <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>, Apoorv Joshi <[email-masked]>, Manish Kumar <[email-masked]>, Elbadri <[email-masked]>, Samer Salmeh <[email-masked]>, "Sayed Humera" <[email-masked]>
Date: Mon, 25 Jul 2022 14:17:51 +0000

Dear team
Driver has been confirmed that he had not received any extra amount from this customer instead of below mentation order value. If there is any  prove please freely share with us.

Regards
Mani sankar
From: Nikhil Bishnoi <[email-masked]>
Sent: Monday, July 25, 2022 3:23 PM
To: Mani Choudhury <[email-masked]>; Ashish Karini <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>; Apoorv Joshi <[email-masked]>; Manish Kumar <[email-masked]>; Elbadri <[email-masked]>; Samer Salmeh <[email-masked]>; Sayed Humera <[email-masked]>
Subject: Fwd: Delivery complaint: 9574321849

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Hi Team,

Please check the below complaint for extra amount collected from the customer. Kindly investigate.

Thank you for your help.

Regards,
Nikhil.
________________________________
From: "Samer Salmeh" <[email-masked]<mailto:[email-masked]>>
To: "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, 23 July, 2022 18:27:39
Subject: Delivery complaint:  9574321849

Hi Team,

Order ID: 9574321849
Order Date: Jun 16, 2022
Tracking ID: FC061622001433   First shipment
Tracking ID: FC061622001810  Second shipment
Child Ticket: 4515428 and 4543535

The customer is complaining about the behaviour of the delivery man, as he was very dishonest and unprofessional.
The first man through tracking ID: FC061622001433  taken 140 AEd from the customer and the guy did not give back the excess amount as per customer he should pay only 90 AED.
​
The second guy through the tracking ID; FC061622001810, he informed the customer that she must pay 44 AED and she paid all the amount due to the guy is denying and insisted that she did not pay any extra amount. In addition to that, he asked the customer to pay an extra amount my 20 aed for him.

The customer contacted us on 18/06/2022 and informed us about the complaint we escaled the issue to the courier team and to DXB team.
​
​Kindly check and do the needful ASAP.
​
​Regards,
Samer

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