Subject: RE: KSA C-SAT
From: Mohd Imran <[email-masked]>
To: "[email-masked]" <[email-masked]>, "[email-masked]" <[email-masked]>, Apoorv Joshi <[email-masked]>
Cc: Mustehsan Siddiqui <[email-masked]>, "Mahmoud Emadeldin Mahmoud Elsayed" <[email-masked]>, Jessie Caparas <[email-masked]>, Malik Ismail <[email-masked]>, Mohammad Shababe Quamar <[email-masked]>
Date: Mon, 25 Jul 2022 13:55:31 +0000

Hi Team,

Post our meeting and discussion on KSA emails C-SAT, there were some improvements in the numbers. However, in the last week numbers again started significantly dropping back to the lower side.

Can we check what challenges we are facing with the non-voice team of KSA to achieve the targets? Looking into the C-SAT scores of the voice team which are pretty much good, forcing us to raise questions on the customer handling skills of the non-voice team.

Sharing below the last 17 weeks’ comparison, which was also shared with your team, in this meeting.

Do get back to us with steps going to be taken to improve the numbers, or for any questions or suggestions.

-----Original Appointment-----
From: Mohd Imran
Sent: Monday, 20 June 2022 1:41 PM
To: [email-masked]; [email-masked]; Apoorv Joshi; Ankur Kwatra; Mahmoud Emadeldin Mahmoud Elsayed
Subject: KSA C-SAT
When: Tuesday, 21 June 2022 4:00 PM-4:30 PM (UTC+04:00) Abu Dhabi, Muscat.
Where: Microsoft Teams Meeting

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