Subject: Reply in Group: Livesalesman Team
From: Mahmoud Emad Elsayed via Freshconnect <[email-masked]>
To: Apoorv Joshi <[email-masked]>
Date: Fri, 15 Jul 2022 10:56:01 +0000 (UTC)

Hey Apoorv Joshi ,

Mahmoud Emad Elsayed has replied to your message in this group.

Livesalesman Team

M

Apoorv Joshi

4198447 - This ticket came to lsm first, after cx shared order, it was moved to ksa and then ksa handled it.
4405532 - This came to lsm as well and after that moved to ksa, then ksa handled it.
4393808 - Same scenario, came to lsm then moved to ksa and handled by ksa
4273757 - Same situation here as well.

I believe since agents know that they are only handling non ksa from here, they are not checking ksa hybris from here if they receive any case. I will ask them to check KSA hybris as well and not to respond to any such cases and move them to KSA directly after checking properly. Apologies for this.

and how can we get accurate responses count reports

Mahmoud Emad Elsayed

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