Subject: Re: [#4608065] - Complaint about a service
From: Apoorv Joshi <[email-masked]>
To: malik ismail <[email-masked]>
Cc: Manish Kumar <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Tue, 12 Jul 2022 23:37:05 -0700 (MST)

Hi Malik, 

This is noted. Will update the team on this and will get the case closed. 

Thank you for your help! 

Regards, 
Apoorv 

From: "malik ismail" <[email-masked]> 
To: "Apoorv Joshi" <[email-masked]>, "Manish Kumar" <[email-masked]> 
Cc: "escalations dxbteam" <[email-masked]> 
Sent: Wednesday, July 13, 2022 11:49:15 AM 
Subject: FW: [#4608065] - Complaint about a service 

Hi Team, 

FYI 

From: Gokul Venugopal <[email-masked]> 
Sent: Wednesday, July 13, 2022 10:15 AM 
To: Prakash Iyangar <[email-masked]>; Max <[email-masked]>; Mayur Hotwani <[email-masked]> 
Cc: Escalations Dxbteam <[email-masked]> 
Subject: RE: [#4608065] - Complaint about a service 

Hi Prakash, 

It’s been informed and agreed with FAZAA marketing team as well that we would not accept any image/photograph of the card while the customer wants to avail discount at Max stores. 

This is to avoid any misuse of this offer. 

Stores has been briefed on accepting all physical and digital cards of FAZAA and not the images/photographs. 

Regards 

Gokul Venugopal 

Senior Manager Marketing 

Mob: 0506071702 

From: Prakash Iyangar < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Tuesday, July 12, 2022 12:46 PM 
To: Max < [ mailto:[email-masked] | [email-masked] ] >; Mayur Hotwani < [ mailto:[email-masked] | [email-masked] ] >; Gokul Venugopal < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: [#4608065] - Complaint about a service 

[ mailto:[email-masked] | @Gokul Venugopal ] [ mailto:[email-masked] | @Mayur
 Hotwani ] can you please advise. 

Get [ https://aka.ms/o0ukef | Outlook for iOS ] 

From: Max < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Tuesday, July 12, 2022 12:35:02 PM 
To: Mayur Hotwani < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Prakash Iyangar < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Fwd: [#4608065] - Complaint about a service 

CAUTION: External email sender. Use care when clicking on links or opening attachments! 

Hi Team, 

Store: Max store in Bawadi mall Alain 

CX: unsatisfied with service at the cashier. 

Cx wanted to use the Fazaa card for a discount: bill was 200 AED, the customer showed a screenshot of the barcode and card picture with the name on it instead of showing it in the application because he did not have internet and the application was pending even and was not able to open, however, the store staff not accept that. 

The final bill is not 200 AED because he returned some stuff because the discount will not be applied because of what happened. 

Kindly check and do the needful 

Regards, 

Samer 

On Tue, 12 Jul at 12:26 PM , Max < [ mailto:[email-masked] | [email-masked] ] > wrote: 

Hi Mariam, 

​ 

Thank you for shopping with us. 

We sincerely apologise for the inconvenience caused to you. 

We can understand your frustration here. Please be assured as we have now escalated this issue to our concern team. Our team is working on it. Once we will get any updates we will get back to you. 

Please allow us some time to work and get this issue fixed for you. We would really appreciate your patience and understanding here. 

Feel free to get in touch with us for further assistance. 

Your friends, 
The Support Team 

4608065:1125156 
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