Subject: Reply in Group: Livesalesman Team
From: Modhi Alanzi via Freshconnect <[email-masked]>
To: Apoorv Joshi <[email-masked]>
Date: Tue, 12 Jul 2022 09:35:52 +0000 (UTC)

Hey Apoorv Joshi ,

Modhi Alanzi has replied to your message in this group.

Livesalesman Team

M

Apoorv Joshi

@modhi.alanzi Kindly check this, why are we not checking customer queries properly, the customer is giving order number already. Kindly make sure you or anyone else is taking the chat without answering customers queries properly. We have to answer and close the chats properly not just take them and close them.

Please cascade to the whole ksa team this kind of chat should never be taken. We have to check the details ourselves, and resolve the issue for cx, this should never happen again.

Apologies, i will be more careful.

Modhi Alanzi

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