Subject: Re: Drop Payment
From: Manish Kumar <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: "Zeeshan Mohammad, TCS" <[email-masked]>, Mohmed Ghadiyali <[email-masked]>, Payment Gateway Team <[email-masked]>, Nikhil Bishnoi <[email-masked]>, "Mohammed Abdullah, Bahashwan" <[email-masked]>, Muhsin Thai Valappil <[email-masked]>, Merchant Back Offices <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Sun, 3 Jul 2022 03:23:11 -0700 (MST)

Dear Team, 

Please confirm if the below refund has been processed from our end as the cx has reported us back that he had still not received the below refund. 

Thank you for your help. 

Regards, 
Manish. 

From: "Apoorv Joshi" <[email-masked]> 
To: "Zeeshan Mohammad, TCS" <[email-masked]> 
Cc: "Mohmed Ghadiyali" <[email-masked]>, "Payment Gateway Team" <[email-masked]>, "escalations dxbteam" <[email-masked]>, "Manish Kumar" <[email-masked]>, "Nikhil Bishnoi" <[email-masked]>, "Mohammed Abdullah, Bahashwan" <[email-masked]>, "Muhsin Thai Valappil" <[email-masked]>, "Merchant Back Offices" <[email-masked]> 
Sent: Tuesday, June 28, 2022 3:04:36 PM 
Subject: Re: Drop Payment 

Dear Zeeshan, 

Please confirm if the below refund has been processed from our end as the cx has reported us back that he had still not received the below refund. 

Thank you for your help. 

Regards, 
Apoorv. 

From: "Apoorv Joshi" <[email-masked]> 
To: "Zeeshan Mohammad, TCS" <[email-masked]> 
Cc: "Mohmed Ghadiyali" <[email-masked]>, "Payment Gateway Team" <[email-masked]>, "escalations dxbteam" <[email-masked]>, "Manish Kumar" <[email-masked]>, "Nikhil Bishnoi" <[email-masked]>, "Mohammed Abdullah, Bahashwan" <[email-masked]>, "Muhsin Thai Valappil" <[email-masked]>, "Merchant Back Offices" <[email-masked]> 
Sent: Sunday, 26 June, 2022 14:47:25 
Subject: Re: Drop Payment 

Dear Zeeshan, 

Please confirm if the below refund has been processed from our end as the cx has reported us back that he had still not received the below refund. 

Thank you for your help. 

Regards, 
Apoorv 

From: "Merchant Back Offices" <[email-masked]> 
To: "Mohmed Ghadiyali" <[email-masked]>, "Merchant Back Offices" <[email-masked]>, "Payment Gateway Team" <[email-masked]> 
Cc: "escalations dxbteam" <[email-masked]>, "Manish Kumar" <[email-masked]>, "Nikhil Bishnoi" <[email-masked]>, "Mohammed Abdullah, Bahashwan" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Zeeshan Mohammad, TCS" <[email-masked]>, "Muhsin Thai Valappil" <[email-masked]> 
Sent: Wednesday, 1 June, 2022 16:47:33 
Subject: RE: Drop Payment 

Good day, 

Thank you for contacting CrediMax, we acknowledge the receipt of your email. 

Action will be taken to refund the amount. 

Kindly note that the refund for the credit cards takes up to 5 working days & for the debit cards up to 10 working days depending on the issuer banks. 

Please do not hesitate to contact us again if you need any further assistance 

Regards, 

	

Ahmed Saadi 

Merchant Back Office Administrator - Business Support, 
+973 17117272 17211465 +973 17117117 
[ mailto:[email-masked] | [email-masked] ] [ http://www.credimax.com.bh/ | www.credimax.com.bh ] [ https://www.youtube.com/channel/UCnlPcrsrWZ9mAUF06oyCyXQ ] [ https://www.facebook.com/credimaxbscbh ] [ https://www.instagram.com/credimax.b.s.c/?hl=en ] 

CrediMax B.S.C.(c) | Bldg 858 | Road 3618 | Al Seef District 436 | P.O. Box 5350 | Kingdom of Bahrain 

CrediMax B.S.C. - A Financing Company Licensed by Central Bank of Bahrain 

From: Mohmed Ghadiyali [mailto:[email-masked]] 
Sent: Wednesday, June 1, 2022 1:37 PM 
To: Merchant Back Offices <[email-masked]>; Payment Gateway Team <[email-masked]> 
Cc: Escalations Dxbteam <[email-masked]>; Manish Kumar <[email-masked]>; Nikhil Bishnoi <[email-masked]>; Mohammed Abdullah, Bahashwan <[email-masked]>; Apoorv Joshi <[email-masked]>; Zeeshan Mohammad(TCS) <[email-masked]>; Muhsin Thai Valappil <[email-masked]> 
Subject: RE: Drop Payment 

Hi [ mailto:[email-masked] | 
@[email-masked] ] [ mailto:[email-masked] | 
@Payment Gateway Team ] 

Refund Amount BHD- 21 

	

Received Time 	

Terminal ID 	

Brand ID 	

Authorization Code 	

Action 	

Currency Code 	

Trans. Amount 	

Result Code 	

Host Response 	

Mer. TrackID 	

TranId 	

Ref. Id 	

ECI 	

IP Address 	

UDF1 	

UDF2 

5/7/2022 0:55 	

'677950 	

'BENEFIT 	

'062730 	

1 - Purchase 	

'048 	

'21 	

'CAPTURED 	

'00 	

'7369343752 	

'202212762929347 	

'212715304583 	

'7 	

'109.161.172.181 	

'018b078c-bad8-45fe-b7b9-8488c152157e 	

'BENEFIT 

Regards, 

Mohmed Ghadiyali 

From: Muhsin Thai Valappil < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Wednesday, June 1, 2022 1:20 PM 
To: Mohmed Ghadiyali < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; Manish Kumar < [ mailto:[email-masked] | [email-masked] ] >; Nikhil Bishnoi < [ mailto:[email-masked] | [email-masked] ] >; Mohammed Abdullah, Bahashwan < [ mailto:[email-masked] | [email-masked] ] >; Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; Zeeshan Mohammad(TCS) < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: Drop Payment 

Approved. 

Regards, 

Muhsin Thai Valappil 

From: Mohmed Ghadiyali < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Wednesday, June 1, 2022 11:44 AM 
To: Muhsin Thai Valappil < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; Manish Kumar < [ mailto:[email-masked] | [email-masked] ] >; Nikhil Bishnoi < [ mailto:[email-masked] | [email-masked] ] >; Mohammed Abdullah, Bahashwan < [ mailto:[email-masked] | [email-masked] ] >; Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; Zeeshan Mohammad(TCS) < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: Drop Payment 

Hi [ mailto:[email-masked] | 
@Muhsin Thai Valappil ] 

Please approve 

Regards, 

Mohmed Ghadiyali 

From: Zeeshan Mohammad(TCS) < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Wednesday, June 1, 2022 11:25 AM 
To: Mohmed Ghadiyali < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; Manish Kumar < [ mailto:[email-masked] | [email-masked] ] >; Nikhil Bishnoi < [ mailto:[email-masked] | [email-masked] ] >; Mohammed Abdullah, Bahashwan < [ mailto:[email-masked] | [email-masked] ] >; Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: Drop Payment 

Dear Mohmed, 

Please find below benefit pay details and screenshot below. 

Please help to process 

Refund Amount BHD- 21 

	

Received Time 	

Terminal ID 	

Brand ID 	

Authorization Code 	

Action 	

Currency Code 	

Trans. Amount 	

Result Code 	

Host Response 	

Mer. TrackID 	

TranId 	

Ref. Id 	

ECI 	

IP Address 	

UDF1 	

UDF2 

5/7/2022 0:55 	

'677950 	

'BENEFIT 	

'062730 	

1 - Purchase 	

'048 	

'21 	

'CAPTURED 	

'00 	

'7369343752 	

'202212762929347 	

'212715304583 	

'7 	

'109.161.172.181 	

'018b078c-bad8-45fe-b7b9-8488c152157e 	

'BENEFIT 

Thanks & Regards, 

Zeeshan 

From: Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Wednesday, June 1, 2022 7:06 AM 
To: Zeeshan Mohammad(TCS) < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; Manish Kumar < [ mailto:[email-masked] | [email-masked] ] >; Nikhil Bishnoi < [ mailto:[email-masked] | [email-masked] ] >; Mohammed Abdullah, Bahashwan < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Fwd: Drop Payment 

CAUTION: External email sender. Use care when clicking on links or opening attachments! 

Hi Zeeshan, 

Kindly assist us with the complain of the deduction as per the attachment and below details as shared by the customer. 

Thank you for your help! 

Regards, 

Apoorv. 

From: "Mohammed Abdullah, Bahashwan" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Nikhil Bishnoi" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "Manish Kumar" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Tuesday, 31 May, 2022 10:59:02 
Subject: Drop Payment 

Hi Team, 

With reference to the ticket id : 4377110 

The customer reported that the amount we deducted from his account. 

Order ID : 7369343752 

Date : May 7, 2022 

Amount : BHD21.00 

Authorisation code : 062730 

Card Number : 4110××××××××5224 

attached screenshot for a proof 

kindly check and assist. 

Regards. 

Bahashwan. 

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