Subject: Re: INCOMPLETE CUSTOMER DETAILS-26-JUN-22
From: Apoorv Joshi <[email-masked]>
To: Mohammed Athar <[email-masked]>
Cc: malik ismail <[email-masked]>, Manish Kumar <[email-masked]>, escalations dxbteam <[email-masked]>, "Rohit Kamath, TCS" <[email-masked]>
Date: Thu, 30 Jun 2022 01:12:40 -0700 (MST)

Hi Athar, 

For 6146761535, customer shared the following IBAN: SA3465000005555776397001 

Thank you for your help! 

Regards, 
Apoorv 

From: "Apoorv Joshi" <[email-masked]> 
To: "Mohammed Athar" <[email-masked]> 
Cc: "malik ismail" <[email-masked]>, "Manish Kumar" <[email-masked]>, "escalations dxbteam" <[email-masked]>, "Rohit Kamath, TCS" <[email-masked]> 
Sent: Thursday, June 30, 2022 12:39:05 PM 
Subject: Re: INCOMPLETE CUSTOMER DETAILS-26-JUN-22 

Hi Athar, 

Customer has shared the correct IBAN now for order number: 6142675936 

IBAN - SA76 1000 0068 5000 0162 7201 

Please proceed with the bank transfer. Thank you for your help! 

Regards, 
Apoorv 

From: "Mohammed Athar" <[email-masked]> 
To: "Apoorv Joshi" <[email-masked]>, "malik ismail" <[email-masked]> 
Cc: "Manish Kumar" <[email-masked]>, "escalations dxbteam" <[email-masked]>, "Rohit Kamath, TCS" <[email-masked]> 
Sent: Wednesday, June 29, 2022 5:01:04 PM 
Subject: RE: INCOMPLETE CUSTOMER DETAILS-26-JUN-22 

Hi [ mailto:[email-masked] | 
@Apoorv Joshi ] IBAN will be of 24 Alphanumeric digits & not 25 digits. 

Kindly provide the correct IBAN to process the refund again. 

Thanks & Regards, 

Athar Mohammed, 

Finance Executive-Ecom 

Extn 3183 

From: Apoorv Joshi <[email-masked]> 
Sent: Tuesday, June 28, 2022 12:17 PM 
To: Malik Ismail <[email-masked]> 
Cc: Mohammed Athar (TCS) <[email-masked]>; Manish Kumar <[email-masked]>; Escalations Dxbteam <[email-masked]> 
Subject: Re: INCOMPLETE CUSTOMER DETAILS-26-JUN-22 

CAUTION: External email sender. Use care when clicking on links or opening attachments! 

Hi Malik, 

For this order 6142675936 - 4420376 

The correct IBAN is SA76 1000 0068 5000 0016 27201 

Thank you for your help! 

Regards, 

Apoorv 

From: "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] > 
To: "malik ismail" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Mohammed Athar" < [ mailto:[email-masked] | [email-masked] ] >, "Manish Kumar" < [ mailto:[email-masked] | [email-masked] ] >, "escalations dxbteam" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Tuesday, June 28, 2022 2:42:43 PM 
Subject: Re: INCOMPLETE CUSTOMER DETAILS-26-JUN-22 

Hi Malik, 

For order 6144962515 - 4552749 

Regards, 

Apoorv 

From: "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] > 
To: "malik ismail" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Mohammed Athar" < [ mailto:[email-masked] | [email-masked] ] >, "Manish Kumar" < [ mailto:[email-masked] | [email-masked] ] >, "escalations dxbteam" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Tuesday, June 28, 2022 2:36:03 PM 
Subject: Re: INCOMPLETE CUSTOMER DETAILS-26-JUN-22 

Hi Malik, 

Customer contacted in below ticket ids for the mentioned order numbers for CP and MAX: 

6142675936 - 4420376 

6133149123 - 4420422 

6147266320 - 4552360 

6150321386 - 4552446 

6146761535 - 4552467 

6144962515 - 4552728 

Thanks and Regards, 

Apoorv 

From: "malik ismail" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Mohammed Athar" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "Manish Kumar" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "escalations dxbteam" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Monday, June 27, 2022 5:47:04 PM 
Subject: FW: INCOMPLETE CUSTOMER DETAILS-26-JUN-22 

Hi [ mailto:[email-masked] | 
@Apoorv Joshi ] [ mailto:[email-masked] | 
@Manish Kumar ] , 

Please do the needful for CP & Max. 

Regards, 

From: Mohammed Athar (TCS) < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Sunday, June 26, 2022 7:24 PM 
To: HB Customercarefloor < [ mailto:[email-masked] | [email-masked] ] >; HCCustomer Carefloor < [ mailto:[email-masked] | [email-masked] ] >; Malik Ismail < [ mailto:[email-masked] | [email-masked] ] >; Hamza Nouri Ahmad Abu Azzam < [ mailto:[email-masked] | [email-masked] ] >; Ismail Aboukhater < [ mailto:[email-masked] | [email-masked] ] >; Mohamed Mahmoud < [ mailto:[email-masked] | [email-masked] ] > 
Cc: KSA CCCTeamLeaders < [ mailto:[email-masked] | [email-masked] ] >; Yahia Taha < [ mailto:[email-masked] | [email-masked] ] >; Momen Elmassry < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; Tarek Mohamedali < [ mailto:[email-masked] | [email-masked] ] >; Rohit Kamath (TCS) < [ mailto:[email-masked] | [email-masked] ] >; Prabhakar Singh < [ mailto:[email-masked] | [email-masked] ] > 
Subject: INCOMPLETE CUSTOMER DETAILS-26-JUN-22 

Hi All, 

Please provide the correct details for the below orders to process the refund. 

Note: If no details are received in 3 working days will close the tickets 

	

Order Nr. 	

Ticket 	

CONCEPT 	

REJECTION REASON 

6138982333 	

8674001 	

HC 	

IBAN INCOMPLETE 

6143106651 	

8667001 	

HC 	

No Account details 

6142675936 	

8675002 	

CP 	

Incorrect IBAN 

6136535542 	

8702014 	

HC 	

IBAN INCOMPLETE 

6146805855 	

8680012 	

HC 	

Account name is wrong 

6144319494 	

8680010 	

HC 	

BANK NAME IS WRONG 

6133149123 	

8697089 	

CP 	

Account name is wrong 

6147266320 	

8697087 	

MAX 	

INVALID ACCOUNT NUMBER ERROR 

6150321386 	

8697066 	

CP 	

No Bank Name 

6149537405 	

8697064 	

HC 	

IBAN is INCOMPLETE 

6146761535 	

8697009 	

CP 	

INVALID IBAN ERROR 

6144962515 	

8697004 	

CP 	

INCORRECT THE CUSTOMER NAME 

6142527891 	

8694002 	

HC 	

IBAN is INCOMPLETE 

Thanks & Regards, 

Athar Mohammed, 

Finance Executive-Ecom 

Extn 3183 

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. [ http://www.landmarkgroup.com/ | www.landmarkgroup.com ] 

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com