Subject: Re: INCOMPLETE CUSTOMER DETAILS-26-JUN-22
From: Apoorv Joshi <[email-masked]>
To: malik ismail <[email-masked]>
Cc: Mohammed Athar <[email-masked]>, Manish Kumar <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Tue, 28 Jun 2022 05:06:07 -0700 (MST)

Hi Malik, 

Correct Name for 6133149123 - 4420422 

Ms. Abeer Omar Muhammad Bajaber 

Regards, 
Apoorv 

From: "Apoorv Joshi" <[email-masked]> 
To: "malik ismail" <[email-masked]> 
Cc: "Mohammed Athar" <[email-masked]>, "Manish Kumar" <[email-masked]>, "escalations dxbteam" <[email-masked]> 
Sent: Tuesday, June 28, 2022 2:47:17 PM 
Subject: Re: INCOMPLETE CUSTOMER DETAILS-26-JUN-22 

Hi Malik, 

For this order 6142675936 - 4420376 

The correct IBAN is SA76100000685000001627201 

Thank you for your help! 

Regards, 
Apoorv 

From: "Apoorv Joshi" <[email-masked]> 
To: "malik ismail" <[email-masked]> 
Cc: "Mohammed Athar" <[email-masked]>, "Manish Kumar" <[email-masked]>, "escalations dxbteam" <[email-masked]> 
Sent: Tuesday, June 28, 2022 2:42:43 PM 
Subject: Re: INCOMPLETE CUSTOMER DETAILS-26-JUN-22 

Hi Malik, 

For order 6144962515 - 4552749 

Regards, 
Apoorv 

From: "Apoorv Joshi" <[email-masked]> 
To: "malik ismail" <[email-masked]> 
Cc: "Mohammed Athar" <[email-masked]>, "Manish Kumar" <[email-masked]>, "escalations dxbteam" <[email-masked]> 
Sent: Tuesday, June 28, 2022 2:36:03 PM 
Subject: Re: INCOMPLETE CUSTOMER DETAILS-26-JUN-22 

Hi Malik, 

Customer contacted in below ticket ids for the mentioned order numbers for CP and MAX: 

6142675936 - 4420376 
6133149123 - 4420422 
6147266320 - 4552360 
6150321386 - 4552446 
6146761535 - 4552467 
6144962515 - 4552728 

Thanks and Regards, 
Apoorv 

From: "malik ismail" <[email-masked]> 
To: "Mohammed Athar" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Manish Kumar" <[email-masked]> 
Cc: "escalations dxbteam" <[email-masked]> 
Sent: Monday, June 27, 2022 5:47:04 PM 
Subject: FW: INCOMPLETE CUSTOMER DETAILS-26-JUN-22 

Hi [ mailto:[email-masked] | 
@Apoorv Joshi ] [ mailto:[email-masked] | 
@Manish Kumar ] , 

Please do the needful for CP & Max. 

Regards, 

From: Mohammed Athar (TCS) <[email-masked]> 
Sent: Sunday, June 26, 2022 7:24 PM 
To: HB Customercarefloor <[email-masked]>; HCCustomer Carefloor <[email-masked]>; Malik Ismail <[email-masked]>; Hamza Nouri Ahmad Abu Azzam <[email-masked]>; Ismail Aboukhater <[email-masked]>; Mohamed Mahmoud <[email-masked]> 
Cc: KSA CCCTeamLeaders <[email-masked]>; Yahia Taha <[email-masked]>; Momen Elmassry <[email-masked]>; Escalations Dxbteam <[email-masked]>; Tarek Mohamedali <[email-masked]>; Rohit Kamath (TCS) <[email-masked]>; Prabhakar Singh <[email-masked]> 
Subject: INCOMPLETE CUSTOMER DETAILS-26-JUN-22 

Hi All, 

Please provide the correct details for the below orders to process the refund. 

Note: If no details are received in 3 working days will close the tickets 

	

Order Nr. 	

Ticket 	

CONCEPT 	

REJECTION REASON 

6138982333 	

8674001 	

HC 	

IBAN INCOMPLETE 

6143106651 	

8667001 	

HC 	

No Account details 

6142675936 	

8675002 	

CP 	

Incorrect IBAN 

6136535542 	

8702014 	

HC 	

IBAN INCOMPLETE 

6146805855 	

8680012 	

HC 	

Account name is wrong 

6144319494 	

8680010 	

HC 	

BANK NAME IS WRONG 

6133149123 	

8697089 	

CP 	

Account name is wrong 

6147266320 	

8697087 	

MAX 	

INVALID ACCOUNT NUMBER ERROR 

6150321386 	

8697066 	

CP 	

No Bank Name 

6149537405 	

8697064 	

HC 	

IBAN is INCOMPLETE 

6146761535 	

8697009 	

CP 	

INVALID IBAN ERROR 

6144962515 	

8697004 	

CP 	

INCORRECT THE CUSTOMER NAME 

6142527891 	

8694002 	

HC 	

IBAN is INCOMPLETE 

Thanks & Regards, 

Athar Mohammed, 

Finance Executive-Ecom 

Extn 3183 

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