Subject: Re: BS KSA Chat
From: Apoorv Joshi <[email-masked]>
To: Mahmoud Emadeldin Mahmoud Elsayed <[email-masked]>
Cc: Ankur Kwatra <[email-masked]>, deeksha <[email-masked]>, Mustehsan Siddiqui <[email-masked]>, Mohd Imran <[email-masked]>, malik ismail <[email-masked]>
Date: Sun, 26 Jun 2022 04:39:47 -0700 (MST)

Hi Mahmoud, 

I will get the below chat checked and will speak to the KSA supervisor regarding this chat, will be sharing a warning with the agent and will also speak to them regarding the First response time in BS chat. 

We will ensure the agents are not repeating this same and closing chats without reading customer's concern and will get the first response time improved as per the SLAs. 

Thank you for your guidance. 

Regards, 
Apoorv 

From: "Mahmoud Emadeldin Mahmoud Elsayed" <[email-masked]> 
To: "Apoorv Joshi" <[email-masked]>, "Ankur Kwatra" <[email-masked]> 
Cc: "deeksha" <[email-masked]>, "Mustehsan Siddiqui" <[email-masked]>, "Mohd Imran" <[email-masked]>, "malik ismail" <[email-masked]> 
Sent: Sunday, June 26, 2022 4:55:27 PM 
Subject: BS KSA Chat 

Hi Team, 

kindly check the below chat conversation, still first response in BS chat is missed by KSA team. 

However team closed it twice without checking the customer complaint 

[ https://landmarkgroup16.freshchat.com/a/510395015250362/inbox/0/78825/conversation/623220392805600 | https://landmarkgroup16.freshchat.com/a/510395015250362/inbox/0/78825/conversation/623220392805600 ] 

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