Subject: Re: Order not placed, amount deducted
From: Manish Kumar <[email-masked]>
To: Mohammad Shababe Quamar <[email-masked]>
Cc: Rahul Nerkar <[email-masked]>, Nikhil Bishnoi <[email-masked]>, Apoorv Joshi <[email-masked]>, MOHAMMED ALMUSTAFA <[email-masked]>, Reddy Prasad <[email-masked]>, Shajan Joy <[email-masked]>, Ajith Pillai <[email-masked]>, escalations dxbteam <[email-masked]>, Faraz Lohani <[email-masked]>, Geetanjali Gadpelly <[email-masked]>, "Rohit Kamath, TCS" <[email-masked]>, "Sonal Gyanchandani, TCS" <
Date: Sat, 25 Jun 2022 05:24:43 -0700 (MST)

Hi Shababe, 

Please assist us get the further update on the below request in order to get this case closed. 

Thank you for your help. 

Regards, 
Manish 

From: "Mohammad Shababe Quamar" <[email-masked]> 
To: "Manish Kumar" <[email-masked]>, "Rahul Nerkar" <[email-masked]> 
Cc: "Nikhil Bishnoi" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "MOHAMMED ALMUSTAFA" <[email-masked]>, "Reddy Prasad" <[email-masked]>, "Shajan Joy" <[email-masked]>, "Ajith Pillai" <[email-masked]>, "escalations dxbteam" <[email-masked]>, "Faraz Lohani" <[email-masked]>, "Geetanjali Gadpelly" <[email-masked]>, "Rohit Kamath, TCS" <[email-masked]>, "Sonal Gyanchandani, TCS" <[email-masked]>, "Priyanka Gadiya, TCS" <[email-masked]> 
Sent: Wednesday, June 22, 2022 6:16:42 PM 
Subject: RE: Order not placed, amount deducted 

Hi [ mailto:[email-masked] | 
@Rahul Nerkar (TCS) ] 

Please check with KPAY Team to get more information, as customer already shared the transaction detail. 

Thanks & Regards, 

Shababe Quamar 

+971 4 517 4278 

Landmark Group HQ, Marina, Dubai, UAE. 

[ http://www.landmark.digital/ | www.landmark.digital ] 

From: Manish Kumar <[email-masked]> 
Sent: Wednesday, June 22, 2022 3:04 PM 
To: Mohammad Shababe Quamar <[email-masked]> 
Cc: Nikhil Bishnoi <[email-masked]>; Apoorv Joshi <[email-masked]>; MOHAMMED ALMUSTAFA <[email-masked]>; Reddy Prasad <[email-masked]>; Rahul Nerkar (TCS) <[email-masked]>; Shajan Joy <[email-masked]>; Ajith Pillai <[email-masked]>; Escalations Dxbteam <[email-masked]>; Faraz Lohani <[email-masked]>; Geetanjali Gadpelly <[email-masked]>; Rohit Kamath (TCS) <[email-masked]>; Sonal Gyanchandani (TCS) <[email-masked]>; Priyanka Gadiya (TCS) <[email-masked]> 
Subject: Re: Order not placed, amount deducted 

CAUTION: External email sender. Use care when clicking on links or opening attachments! 

Hi Shababe, 

Please advise us further as we are not able to locate these order on hybris and as per the below response no records found on KPAY and the customer is still following up with us for his refund. 

Order numbers: (8265152456), (8265156049) 

Issue description: customer tried to placed an order on 21/05/2021 but the order isn't placed and it's not showing in hybris, but the amount deducted from the customer. 

Thank you for your help. 

Regards, 

Manish 

From: "Rahul Nerkar" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Manish Kumar" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Nikhil Bishnoi" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "MOHAMMED ALMUSTAFA" < [ mailto:[email-masked] | [email-masked] ] >, "Reddy Prasad" < [ mailto:[email-masked] | [email-masked] ] >, "Shajan Joy" < [ mailto:[email-masked] | [email-masked] ] >, "Ajith Pillai" < [ mailto:[email-masked] | [email-masked] ] >, "escalations dxbteam" < [ mailto:[email-masked] | [email-masked] ] >, "Faraz Lohani" < [ mailto:[email-masked] | [email-masked] ] >, "Mohammad Shababe Quamar" < [ mailto:[email-masked] | [email-masked] ] >, "Geetanjali Gadpelly" < [ mailto:[email-masked] | [email-masked] ] >, "Rohit Kamath, TCS" < [ mailto:[email-masked] | [email-masked] ] >, "Sonal Gyanchandani, TCS" < [ mailto:[email-masked] | [email-masked] ] >, "Priyanka Gadiya, TCS" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Monday, June 20, 2022 4:09:12 PM 
Subject: Re: Order not placed, amount deducted 

Dear Manish, 

No records found on KPAY. 

As per mentioned transaction ID -114855018824 & Transaction date 29/05/2021 in screen shot. I have search on KPAY no records found. 

Regards, 

Rahul Nerkar. 

From: Manish Kumar < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Monday, June 20, 2022 12:17 PM 
To: Rahul Nerkar (TCS) < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Nikhil Bishnoi < [ mailto:[email-masked] | [email-masked] ] >; Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; MOHAMMED ALMUSTAFA < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: Order not placed, amount deducted 

CAUTION: External email sender. Use care when clicking on links or opening attachments! 

Hi Rahul, 

Please advise on the below request and also note that we are not able to locate any order on Hybris. 

Thank you for your help. 

Regards, 

Manish 

From: "MOHAMMED ALMUSTAFA" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Manish Kumar" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Nikhil Bishnoi" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Thursday, June 16, 2022 3:14:50 PM 
Subject: Order not placed, amount deducted 

Hi team, 

Order numbers: (8265152456), (8265156049) 

Issue description: customer tried to placed an order on 21/05/2021 but the order isn't placed and it's not showing in hybris, but the amount deducted from the customer. 

Please check the attached image for the transaction number and details. 

Best regards. 

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. [ http://www.landmarkgroup.com/ | www.landmarkgroup.com ] 
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com