Subject: Shukran Gift Card Issue - KSA
From: Malik Ismail <[email-masked]>
To: Alanzi <[email-masked]>, Naif <[email-masked]>, Apoorv Joshi <[email-masked]>, Manish Kumar <[email-masked]>
Cc: Ankur Kwatra <[email-masked]>, Escalations Dxbteam <[email-masked]>, Mustehsan Siddiqui <[email-masked]>
Date: Tue, 21 Jun 2022 09:33:59 +0000

Hi Team,

We have faced an issue recently that the Shukran Gift Card were sold at 15 SAR each irrespective of the gift card value (25/100/250/500). IT team found the issue and blocked all the cards that were placed from 28th May till 12th June.

Many of the cards are delivered already and activated but blocked from the backend. The refund will be initiated for such blocked cards from our end to close the case.

You might receive complaints from customers. Please inform the agents to handle these cases accordingly.

Attached impacted orders.

Let me know if you have any queries.

Regards,
Malik Ismail

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