Subject: Re: Order not placed, amount deducted
From: Manish Kumar <[email-masked]>
To: [email-masked]
Cc: Nikhil Bishnoi <[email-masked]>, Apoorv Joshi <[email-masked]>, MOHAMMED ALMUSTAFA <[email-masked]>
Date: Mon, 20 Jun 2022 01:17:04 -0700 (MST)

Hi Rahul, 

Please advise on the below request and also note that we are not able to locate any order on Hybris. 

Thank you for your help. 

Regards, 
Manish 

From: "MOHAMMED ALMUSTAFA" <[email-masked]> 
To: "Manish Kumar" <[email-masked]> 
Cc: "Nikhil Bishnoi" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Thursday, June 16, 2022 3:14:50 PM 
Subject: Order not placed, amount deducted 

Hi team, 

Order numbers: (8265152456), (8265156049) 

Issue description: customer tried to placed an order on 21/05/2021 but the order isn't placed and it's not showing in hybris, but the amount deducted from the customer. 

Please check the attached image for the transaction number and details. 

Best regards.