Subject: Re: [#4481444] - السلام عليكم ورحمة الله وبركاته عندى استفسار عن الطلب رقم
From: Apoorv Joshi <[email-masked]>
To: Mohammad Shababe Quamar <[email-masked]>
Cc: Qazi Mohammed <[email-masked]>, Manish Kumar <[email-masked]>, escalations dxbteam <[email-masked]>, Centrepoint <[email-masked]>, Nusaybah Alzuman <[email-masked]>
Date: Mon, 13 Jun 2022 02:25:10 -0700 (MST)

Hi Shababe, 

Thank you for sharing this. 

I will check this with the team and will make sure they are checking properly before escalating. 

Thank you for your help! 

Regards, 
Apoorv 

From: "Mohammad Shababe Quamar" <[email-masked]> 
To: "Qazi Mohammed" <[email-masked]>, "Manish Kumar" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Cc: "escalations dxbteam" <[email-masked]>, "Centrepoint" <[email-masked]>, "Nusaybah Alzuman" <[email-masked]> 
Sent: Monday, June 13, 2022 1:32:18 PM 
Subject: RE: [#4481444] - السلام عليكم ورحمة الله وبركاته عندى استفسار عن الطلب رقم 

Thanks Qazi for highlighting such type of issue. 

+++ [ mailto:[email-masked] | 
@Manish Kumar ] [ mailto:[email-masked] | @Apoorv Joshi ] Pls connect with agent and inform them to fill the correct information during sending email or creating ticket in FD. 

Thanks & Regards, 

Shababe Quamar 

+971 4 517 4278 

Landmark Group HQ, Marina, Dubai, UAE. 

[ http://www.landmark.digital/ | www.landmark.digital ] 

From: Qazi Mohammed <[email-masked]> 
Sent: Monday, June 13, 2022 11:59 AM 
To: Mohammad Shababe Quamar <[email-masked]> 
Cc: Escalations Dxbteam <[email-masked]>; Centrepoint <[email-masked]>; Nusaybah Alzuman <[email-masked]> 
Subject: RE: [#4481444] - السلام عليكم ورحمة الله وبركاته عندى استفسار عن الطلب رقم 

Hi [ mailto:[email-masked] | 
@Mohammad Shababe Quamar ] 

As discussed, please inform to agents mention correct order place date in email. 

Thanks, 

Qazi Mohammed. 

From: Centrepoint < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Monday, June 13, 2022 7:31 AM 
To: Obhur Centrepoint < [ mailto:[email-masked] | [email-masked] ] >; Qazi Mohammed < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Fwd: [#4481444] - السلام عليكم ورحمة الله وبركاته عندى استفسار عن الطلب رقم 

CAUTION: External email sender. Use care when clicking on links or opening attachments! 

Hi Team, 

Any update 

Problem Statement: Late C&C 
Order: 6147389162 
Tracking: 614738916222999991 
Store code: Shoexpress21188 

Issue description: The customer placed the order on 03/07/2021, and till now he has not been informed to collect the order. 

Assistance required: Please confirm if the order available at the store and if yes, pls contact the customer to collect the order the soonest. 
Contact number: 966582376091 

Regards, 

On Sat, 11 Jun at 2:11 PM , Landmark Group < [ mailto:[email-masked] | [email-masked] ] > wrote: 

Hi Team, 

Problem Statement: ​Late C&C 
Order: ​6147389162 
Tracking: ​614738916222999991 
Store code: ​Shoexpress21188 

Issue description: The customer placed the order on 03/07/2021, and till now he has not been informed to collect the order. 

Assistance required: Please confirm if the order available at the store and if yes, pls contact the customer to collect the order the soonest. 

Contact number: 966582376091 

Regards, 
Samer. 

4481444:1125156 
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