Subject: RE: First Response Time
From: "Mahmoud Emadeldin Mahmoud Elsayed" <[email-masked]>
To: Apoorv Joshi <[email-masked]>
Cc: saurabh <[email-masked]>, Ankur Kwatra <[email-masked]>, deeksha <[email-masked]>, Mustehsan Siddiqui <[email-masked]>, Malik Ismail <[email-masked]>, Mohd Imran <[email-masked]>
Date: Fri, 10 Jun 2022 10:52:50 +0000

Hi Apoorv,

Please find below KSA today conversation first response is 15 minutes

https://landmarkgroup16.freshchat.com/a/510395015250362/inbox/2/0/conversation/623003510018306

From: Apoorv Joshi <[email-masked]>
Sent: Thursday, June 9, 2022 9:24 AM
To: Mahmoud Emadeldin Mahmoud Elsayed <[email-masked]>
Cc: saurabh <[email-masked]>; Ankur Kwatra <[email-masked]>; deeksha <[email-masked]>; Mustehsan Siddiqui <[email-masked]>; Malik Ismail <[email-masked]>; Mohd Imran <[email-masked]>
Subject: Re: First Response Time

CAUTION: External email sender. Use care when clicking on links or opening attachments!
Hi Mahmoud,

I will ensure that as well. Thank you for your help!

Regards,
Apoorv

________________________________
From: "Mahmoud Emadeldin Mahmoud Elsayed" <[email-masked]<mailto:[email-masked]>>
To: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Cc: "saurabh" <[email-masked]<mailto:[email-masked]>>, "Ankur Kwatra" <[email-masked]<mailto:[email-masked]>>, "deeksha" <[email-masked]<mailto:[email-masked]>>, "Mustehsan Siddiqui" <[email-masked]<mailto:[email-masked]>>, "malik ismail" <[email-masked]<mailto:[email-masked]>>, "Mohd Imran" <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, June 9, 2022 10:05:33 AM
Subject: RE: First Response Time

Hi Apoorv,

Adding to the below, please ensure merging the newer tickets to the old ones, “old tickets should be the primary ones”.

Thanks
From: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, June 7, 2022 11:49 AM
To: Mahmoud Emadeldin Mahmoud Elsayed <[email-masked]<mailto:[email-masked]>>
Cc: saurabh <[email-masked]<mailto:[email-masked]>>; Ankur Kwatra <[email-masked]<mailto:[email-masked]>>; deeksha <[email-masked]<mailto:[email-masked]>>; Mustehsan Siddiqui <[email-masked]<mailto:[email-masked]>>; Malik Ismail <[email-masked]<mailto:[email-masked]>>; Mohd Imran <[email-masked]<mailto:[email-masked]>>
Subject: Re: First Response Time

CAUTION: External email sender. Use care when clicking on links or opening attachments!
Hi Mahmoud,

Thank you for your email.

I will get this checked with the team however, team is already advised not to merge chat cases with emails. I will share a warning with them regarding this and will ensure this is not being repeated.

Regards,
APoorv

________________________________
From: "Mahmoud Emadeldin Mahmoud Elsayed" <[email-masked]<mailto:[email-masked]>>
To: "saurabh" <[email-masked]<mailto:[email-masked]>>, "Ankur Kwatra" <[email-masked]<mailto:[email-masked]>>, "deeksha" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Cc: "Mustehsan Siddiqui" <[email-masked]<mailto:[email-masked]>>, "malik ismail" <[email-masked]<mailto:[email-masked]>>, "Mohd Imran" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, June 7, 2022 1:14:17 PM
Subject: First Response Time

Hi All,

Please stop merging tickets source chat “conversation” with emails tickets for now as it is impacting First Response.

Thanks
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This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<http://www.landmarkgroup.com>
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com