Subject: RE: Call back request
From: Abhinav Daharwal <[email-masked]>
To: Mithil Shah <[email-masked]>, Ritesh Sharma <[email-masked]>, Saeed Khawaldeh <[email-masked]>, Apoorv Joshi <[email-masked]>, Mario Hisham <[email-masked]>
Cc: Manish Kumar <[email-masked]>, Mohammad Shababe Quamar <[email-masked]>, Escalations Dxbteam <[email-masked]>, Nikhil Bishnoi <[email-masked]>, AHMED OMER <[email-masked]>, Ankur Kwatra <[email-masked]>, Nour Hanayneh <[email-masked]>, Mohammad.Tarabishi <[email-masked]>, Rawan Barghouth <[email-masked]>, Ali Mkhaimer <[email-masked]>
Date: Fri, 10 Jun 2022 05:12:31 +0000

Dear Team,

I am sure the voucher was valid on all kinds of Pizzas. But as we have concluded the tie-up and the customer is insisting on getting it resolved by CP, can we just close it by issuing some GV to him.

Regards,
Abhinav

From: Mithil Shah <[email-masked]>
Sent: Thursday, 9 June 2022 10:11 PM
To: Ritesh Sharma <[email-masked]>; Saeed Khawaldeh <[email-masked]>; Apoorv Joshi <[email-masked]>; Mario Hisham <[email-masked]>; Abhinav Daharwal <[email-masked]>
Cc: Manish Kumar <[email-masked]>; Mohammad Shababe Quamar <[email-masked]>; Escalations Dxbteam <[email-masked]>; Nikhil Bishnoi <[email-masked]>; AHMED OMER <[email-masked]>; Ankur Kwatra <[email-masked]>; Nour Hanayneh <[email-masked]>; Mohammad.Tarabishi <[email-masked]>; Rawan Barghouth <[email-masked]>; Ali Mkhaimer <[email-masked]>
Subject: Re: Call back request

i am not sure. @Abhinav Daharwal<mailto:[email-masked]> would you know? Since Dominos is your POC.

--
Thanks
Mithil Shah
Head Digital Marketing
Ecommerce | Centrepoint | Landmark Group
w: centrepointstores.com<https://www.centrepointstores.com/>
m: +971563949735
t: +97145172061

[Text  Description automatically generated]

From: Ritesh Sharma <[email-masked]<mailto:[email-masked]>>
Date: Thursday, 9 June 2022 at 8:02 PM
To: Saeed Khawaldeh <[email-masked]<mailto:[email-masked]>>, Apoorv Joshi <[email-masked]<mailto:[email-masked]>>, Mario Hisham <[email-masked]<mailto:[email-masked]>>, Mithil Shah <[email-masked]<mailto:[email-masked]>>
Cc: Manish Kumar <[email-masked]<mailto:[email-masked]>>, Mohammad Shababe Quamar <[email-masked]<mailto:[email-masked]>>, Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>, Nikhil Bishnoi <[email-masked]<mailto:[email-masked]>>, AHMED OMER <[email-masked]<mailto:[email-masked]>>, Ankur Kwatra <[email-masked]<mailto:[email-masked]>>, Nour Hanayneh <[email-masked]<mailto:[email-masked]>>, "Mohammad.Tarabishi" <[email-masked]<mailto:[email-masked]>>, Rawan Barghouth <[email-masked]<mailto:[email-masked]>>, Ali Mkhaimer <[email-masked]<mailto:[email-masked]>>
Subject: Re: Call back request

+ @Mithil Shah<mailto:[email-masked]>

Hi Mithil
Can you please confirm that Domino's vouchers be only applicable on pepperoni pizzas?

Customer wasn't aware of this and is now escalating to our CS team as Domino's CS team is not entertaining his request.

Sent from phone, please excuse typo.

Thanks and Regards,
Ritesh Sharma
Category Manager,
Centrepoint
+971-544773817
________________________________
From: Saeed Khawaldeh <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, June 9, 2022 9:23:37 PM
To: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Mario Hisham <[email-masked]<mailto:[email-masked]>>
Cc: Manish Kumar <[email-masked]<mailto:[email-masked]>>; Mohammad Shababe Quamar <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Nikhil Bishnoi <[email-masked]<mailto:[email-masked]>>; AHMED OMER <[email-masked]<mailto:[email-masked]>>; Ankur Kwatra <[email-masked]<mailto:[email-masked]>>; Nour Hanayneh <[email-masked]<mailto:[email-masked]>>; Mohammad.Tarabishi <[email-masked]<mailto:[email-masked]>>; Rawan Barghouth <[email-masked]<mailto:[email-masked]>>; Ali Mkhaimer <[email-masked]<mailto:[email-masked]>>; Ritesh Sharma <[email-masked]<mailto:[email-masked]>>
Subject: RE: Call back request

CAUTION: External email sender. Use care when clicking on links or opening attachments!

Hi Team,

We have called the customer from our side.

The customer's point of view is that the coupons terms were misleading and not clear in the first place when he received them from CP branch.

When the CS went to apply coupons at Domino’s, the employees at Domino’s informed him that these coupons are valid for online orders from Domino’s website and only for Pepperoni Pizzas only.

The customer does not like Pepperoni Pizzas and he informed us that if these terms were told to him previously, he would not have purchased from our CP store in the first place.

The store empolyees contacted the customer later to provide him with another coupon that can be used to purchase all kinds of Pizzas, but he rejected because the store only offered one!

Looping @Ritesh

The customer received the coupons from our stores and insists on getting this resolved from our end not from Domino’s end.

Kind Regards,

Saeed Al Khawaldeh
Contact Center Team Leader

T: +962 6 500 1333

F: +962 6 500 1334

M: +962799 741588

E: [email-masked]<mailto:[email-masked]>

www.crystel.co<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.crystel.co%2F&data=05%7C01%7CRitesh.Sharma%40landmarkgroup.com%7C84bd70e7102640d3e0ec08da4a3038a9%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637903868236963538%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=yktFUGnFq6K%2F%2BUrPIllfPJrJbTlopZ0ad%2BypvGTW7gE%3D&reserved=0>

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[Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: cid:[email-masked]]<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Ftwitter.com%2FCrystelCo&data=05%7C01%7CRitesh.Sharma%40landmarkgroup.com%7C84bd70e7102640d3e0ec08da4a3038a9%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637903868236963538%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=GQWceNWBZ28s%2BzuchsNdsrdtweJmHhX1DTK7Ngdc6Eg%3D&reserved=0>

[Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: cid:[email-masked]]<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.youtube.com%2Fchannel%2FUCIlmC47mnFyc58kjUCMkByQ&data=05%7C01%7CRitesh.Sharma%40landmarkgroup.com%7C84bd70e7102640d3e0ec08da4a3038a9%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637903868236963538%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=c8eSMZyxB%2FHGuBG5JPRuYyLKCDsE1F2MNpk64xhL4Qg%3D&reserved=0>

[Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: cid:[email-masked]]

From: Apoorv Joshi [mailto:[email-masked]]
Sent: Thursday, June 9, 2022 10:47 AM
To: Mario Hisham; Saeed Khawaldeh
Cc: Manish Kumar; Mohammad Shababe Quamar; escalations dxbteam; Nikhil Bishnoi; AHMED OMER; Ankur Kwatra; Nour Hanayneh; Mohammad Tarabishi; Rawan Barghouth; Ali Mkhaimer
Subject: Re: Call back request

Hi Team,

Kindly assist us to get an update. Thank you for your help.

Regards,

Nikhil.

________________________________

From: "Manish Kumar" <[email-masked]<mailto:[email-masked]>>
To: "Mario Hisham" <[email-masked]<mailto:[email-masked]>>, "Saeed Khawaldeh" <[email-masked]<mailto:[email-masked]>>
Cc: "Mohammad Shababe Quamar" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>, "AHMED OMER" <[email-masked]<mailto:[email-masked]>>, "Ankur Kwatra" <[email-masked]<mailto:[email-masked]>>, "Nour Hanayneh" <[email-masked]<mailto:[email-masked]>>, "Mohammad Tarabishi" <[email-masked]<mailto:[email-masked]>>, "Rawan Barghouth" <[email-masked]<mailto:[email-masked]>>, "Ali Mkhaimer" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, 7 June, 2022 17:58:52
Subject: Re: Call back request

Hi Team,

Please assist us assist us on the below call back request.

Customer contact number: +971-551641050

Customer name: Sreekumar Nair

Case id - e

The store gave the Cx coupon gift and informed him the voucher is valid at all domino's stores in uae, when he tried to produced the vouchers at at store in hamdan they refused it and they asked to used it online orders, When he tried to ordering through online its shown that 25AED OFF Value discount - Valid on Medium and Large hand tossed Pizzas Only Target product: Peperoni Pizza.

The customer call us and he called Domino's Customer Support and they reject the complain and ask him to check our support, he is so upset and he mention that we give him the voucher so he need the solution from us.

Thank you for your help.

Rergards,

Manish

________________________________

From: "Manish Kumar" <[email-masked]<mailto:[email-masked]>>
To: "Ali Mkhaimer" <[email-masked]<mailto:[email-masked]>>
Cc: "Mario Hisham" <[email-masked]<mailto:[email-masked]>>, "Mohammad Shababe Quamar" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>, "AHMED OMER" <[email-masked]<mailto:[email-masked]>>, "Ankur Kwatra" <[email-masked]<mailto:[email-masked]>>, "Nour Hanayneh" <[email-masked]<mailto:[email-masked]>>, "Mohammad Tarabishi" <[email-masked]<mailto:[email-masked]>>, "Rawan Barghouth" <[email-masked]<mailto:[email-masked]>>, "Saeed Khawaldeh" <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, June 4, 2022 9:30:18 PM
Subject: Re: Call back request

Hi Ali,

Thank you for your response.

We will follow up the same for any further on going call back request.

Regards,

Manish

________________________________

From: "Ali Mkhaimer" <[email-masked]<mailto:[email-masked]>>
To: "Manish Kumar" <[email-masked]<mailto:[email-masked]>>, "Saeed Khawaldeh" <[email-masked]<mailto:[email-masked]>>, "Mario Hisham" <[email-masked]<mailto:[email-masked]>>, "Mohammad Shababe Quamar" <[email-masked]<mailto:[email-masked]>>
Cc: "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>, "AHMED OMER" <[email-masked]<mailto:[email-masked]>>, "Ankur Kwatra" <[email-masked]<mailto:[email-masked]>>, "Nour Hanayneh" <[email-masked]<mailto:[email-masked]>>, "Mohammad Tarabishi" <[email-masked]<mailto:[email-masked]>>, "Rawan Barghouth" <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, June 4, 2022 9:24:33 PM
Subject: RE: Call back request

Dear Mansih,

As mentioned several times previously for call back cases, please share it directly to my colleagues Saeed and Mario

@saeed @Mario  FYKA please

Best Regards,

Ali Al Mkhaimer
Contact Center Team Leader

T: +962 6 500 1333

F: +962 6 500 1334

M: +966 551379140

E: mailto:[email-masked]

www.crystel.co<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.crystel.co%2F&data=05%7C01%7CRitesh.Sharma%40landmarkgroup.com%7C84bd70e7102640d3e0ec08da4a3038a9%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637903868236963538%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=yktFUGnFq6K%2F%2BUrPIllfPJrJbTlopZ0ad%2BypvGTW7gE%3D&reserved=0>

[Description: Description: Description: Description: Description: Description: Description: Description: cid:[email-masked]]<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F538477%3Ftrk%3Dtyah%26trkInfo%3DclickedVertical%253Acompany%252CclickedEntityId%253A538477%252Cidx%253A2-1-9%252CtarId%253A1465818676745%252Ctas%253Acrystel&data=05%7C01%7CRitesh.Sharma%40landmarkgroup.com%7C84bd70e7102640d3e0ec08da4a3038a9%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637903868236963538%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=VzCvHW3YadAiMdN6hk8SbH9ZGVe%2BEQV%2FvHtQwp7d0eY%3D&reserved=0>

[Description: Description: Description: Description: Description: Description: Description: Description: cid:[email-masked]]<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.facebook.com%2FCrystel.co&data=05%7C01%7CRitesh.Sharma%40landmarkgroup.com%7C84bd70e7102640d3e0ec08da4a3038a9%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637903868236963538%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=%2ByGXV%2B9gkpsJ%2BZUakQE0Xy4bLyOivZiC%2BuQmxdrlqA8%3D&reserved=0>

[Description: Description: Description: Description: Description: Description: Description: Description: cid:[email-masked]]<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Ftwitter.com%2FCrystelCo&data=05%7C01%7CRitesh.Sharma%40landmarkgroup.com%7C84bd70e7102640d3e0ec08da4a3038a9%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637903868236963538%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=GQWceNWBZ28s%2BzuchsNdsrdtweJmHhX1DTK7Ngdc6Eg%3D&reserved=0>

[Description: Description: Description: Description: Description: Description: Description: Description: cid:[email-masked]]<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.youtube.com%2Fchannel%2FUCIlmC47mnFyc58kjUCMkByQ&data=05%7C01%7CRitesh.Sharma%40landmarkgroup.com%7C84bd70e7102640d3e0ec08da4a3038a9%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637903868236963538%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=c8eSMZyxB%2FHGuBG5JPRuYyLKCDsE1F2MNpk64xhL4Qg%3D&reserved=0>

[Description: Description: Description: Description: Description: Description: Description: Description: cid:[email-masked]]

From: Manish Kumar [mailto:[email-masked]]
Sent: Saturday, June 4, 2022 5:57 PM
To: Ali Mkhaimer <[email-masked]<mailto:[email-masked]>>
Cc: escalations dxbteam <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Nikhil Bishnoi <[email-masked]<mailto:[email-masked]>>; AHMED OMER <[email-masked]<mailto:[email-masked]>>; Ankur Kwatra <[email-masked]<mailto:[email-masked]>>
Subject: Re: Call back request

Hi Ali,

Please confirm if the needful has been done in order to close the below case.

Regards,

Manish

________________________________

From: "Manish Kumar" <[email-masked]<mailto:[email-masked]>>
To: "Ali Mkhaimer" <[email-masked]<mailto:[email-masked]>>
Cc: "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>, "AHMED OMER" <[email-masked]<mailto:[email-masked]>>, "Ankur Kwatra" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, June 1, 2022 9:45:28 PM
Subject: Call back request

Hi Team,

Customer contact number: +971-551641050
Customer name: Sreekumar Nair

Case id - 4240464

The store gave the Cx coupon gift and informed him the voucher is valid at all domino's stores in uae, when he tried to produced the vouchers at at store in hamdan they refused it and they asked to used it online orders, When he tried to ordering through online its shown that 25AED OFF Value discount - Valid on Medium and Large hand tossed Pizzas Only Target product: Peperoni Pizza.

​

The customer call us and he called Domino's Customer Support and they reject the complain and ask him to check our support, he is so upset and he mention that we give him the voucher so he need the solution from us.

Regards,
Manish

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