Subject: Re: KSA Chat Team performance BEGINNER
From: Apoorv Joshi <[email-masked]>
To: Mahmoud Emadeldin Mahmoud Elsayed <[email-masked]>
Cc: saurabh <[email-masked]>, deeksha <[email-masked]>, Ankur Kwatra <[email-masked]>, Mustehsan Siddiqui <[email-masked]>, Mohd Imran <[email-masked]>, malik ismail <[email-masked]>
Date: Wed, 8 Jun 2022 06:25:59 -0700 (MST)

Hi Mahmoud, 

The skill is Beginner, i will follow the screenshots which you have shared with me and will ask the KSA sup. to enable the notifications from there. 

Will update you if we may need any other assistance on this. Thank you for your help! 

Regards, 
Apoorv 

From: "Mahmoud Emadeldin Mahmoud Elsayed" <[email-masked]> 
To: "Apoorv Joshi" <[email-masked]> 
Cc: "saurabh" <[email-masked]>, "deeksha" <[email-masked]>, "Ankur Kwatra" <[email-masked]>, "Mustehsan Siddiqui" <[email-masked]>, "Mohd Imran" <[email-masked]>, "malik ismail" <[email-masked]> 
Sent: Wednesday, June 8, 2022 5:44:32 PM 
Subject: RE: KSA Chat Team performance BEGINNER 

Hi 

We have active INTELLIASSIGN for KSA group, ensure all the agent at least have BEGINNER skill for auto assigning max 4 conversations. 

From: Apoorv Joshi <[email-masked]> 
Sent: Wednesday, June 8, 2022 3:46 PM 
To: Mahmoud Emadeldin Mahmoud Elsayed <[email-masked]> 
Cc: saurabh <[email-masked]>; deeksha <[email-masked]>; Ankur Kwatra <[email-masked]>; Mustehsan Siddiqui <[email-masked]>; Mohd Imran <[email-masked]>; Malik Ismail <[email-masked]> 
Subject: Re: KSA Chat Team performance 

CAUTION: External email sender. Use care when clicking on links or opening attachments! 

Hi Mahmoud, 

Got it. I have spoken to KSA supervisors and have brought this to their attention. I have also asked them to make sure every chat gets responded to within 10 sec in BS webchat. 

One more thing, they have advised me that they are not receiving chat notifications on the BS webchat platform even when their intelassign is active. Can you please get this checked once from your end. 

Regards, 

Apoorv 

From: "Mahmoud Emadeldin Mahmoud Elsayed" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "saurabh" < [ mailto:[email-masked] | [email-masked] ] >, "deeksha" < [ mailto:[email-masked] | [email-masked] ] >, "Ankur Kwatra" < [ mailto:[email-masked] | [email-masked] ] >, "Mustehsan Siddiqui" < [ mailto:[email-masked] | [email-masked] ] >, "Mohd Imran" < [ mailto:[email-masked] | [email-masked] ] >, "malik ismail" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Wednesday, June 8, 2022 4:56:19 PM 
Subject: RE: KSA Chat Team performance 

Thanks, Apoorv 

For KSA there’s no WhatsApp yet, it’s only Babyshop webchat 

From: Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Wednesday, June 8, 2022 3:22 PM 
To: Mahmoud Emadeldin Mahmoud Elsayed < [ mailto:[email-masked] | [email-masked] ] > 
Cc: saurabh < [ mailto:[email-masked] | [email-masked] ] >; deeksha < [ mailto:[email-masked] | [email-masked] ] >; Ankur Kwatra < [ mailto:[email-masked] | [email-masked] ] >; Mustehsan Siddiqui < [ mailto:[email-masked] | [email-masked] ] >; Mohd Imran < [ mailto:[email-masked] | [email-masked] ] >; Malik Ismail < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: KSA Chat Team performance 

CAUTION: External email sender. Use care when clicking on links or opening attachments! 

Hi Mahmoud, 

Thank you for sharing this report. 

I will get this checked and will make sure all agents handling the whatsapp chat are responding to customers in a timely manner. 

Apologies for this. 

Regards, 

Apoorv 

From: "Mahmoud Emadeldin Mahmoud Elsayed" < [ mailto:[email-masked] | [email-masked] ] > 
To: "saurabh" < [ mailto:[email-masked] | [email-masked] ] >, "deeksha" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "Ankur Kwatra" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Mustehsan Siddiqui" < [ mailto:[email-masked] | [email-masked] ] >, "Mohd Imran" < [ mailto:[email-masked] | [email-masked] ] >, "malik ismail" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Wednesday, June 8, 2022 4:39:04 PM 
Subject: KSA Chat Team performance 

Hi All, 

Please find below is KSA Chat Team, on landmarkgroup16, currently we have Babyshop webchat only however KSA team need to pay attention to first response time. 

Thanks. 

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. [ http://www.landmarkgroup.com/ | www.landmarkgroup.com ] 

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. [ http://www.landmarkgroup.com/ | www.landmarkgroup.com ] 
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com