Subject: Re: First Response Time
From: Apoorv Joshi <[email-masked]>
To: Mahmoud Emadeldin Mahmoud Elsayed <[email-masked]>
Cc: saurabh <[email-masked]>, Ankur Kwatra <[email-masked]>, deeksha <[email-masked]>, Mustehsan Siddiqui <[email-masked]>, malik ismail <[email-masked]>, Mohd Imran <[email-masked]>
Date: Tue, 7 Jun 2022 00:49:12 -0700 (MST)

Hi Mahmoud, 

Thank you for your email. 

I will get this checked with the team however, team is already advised not to merge chat cases with emails. I will share a warning with them regarding this and will ensure this is not being repeated. 

Regards, 
APoorv 

From: "Mahmoud Emadeldin Mahmoud Elsayed" <[email-masked]> 
To: "saurabh" <[email-masked]>, "Ankur Kwatra" <[email-masked]>, "deeksha" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Cc: "Mustehsan Siddiqui" <[email-masked]>, "malik ismail" <[email-masked]>, "Mohd Imran" <[email-masked]> 
Sent: Tuesday, June 7, 2022 1:14:17 PM 
Subject: First Response Time 

Hi All, 

Please stop merging tickets source chat “conversation” with emails tickets for now as it is impacting First Response. 

Thanks 
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