Subject: Re: Promotion Voucher Re-validation/new voucher
From: Ankur Kwatra <[email-masked]>
To: saurabh <[email-masked]>
Cc: Apoorv Joshi <[email-masked]>, deeksha <[email-masked]>
Date: Fri, 3 Jun 2022 06:00:24 -0700 (MST)

Dear Sir, 

We have not received any update on this. 

Case 4442977, another classic example where customer used the Voucher but then cancelled the Order. At the time of Re-order Voucher is invalid. 

Team has sent a standard response for ' Promo Code - One time use only' which is only a push back and lead to another DSAT/Complaint. 

Please advise. 

Regards 
Ankur 

From: "saurabh" <[email-masked]> 
To: "Mahmoud Emadeldin Mahmoud Elsayed" <[email-masked]>, "Mohd Imran" <[email-masked]> 
Cc: "Apoorv Joshi" <[email-masked]>, "ankur kwatra" <[email-masked]>, "deeksha" <[email-masked]> 
Sent: Wednesday, May 25, 2022 2:15:01 PM 
Subject: Promotion Voucher Re-validation/new voucher 

Dear Mahmoud, 

I hope you are well. 

We need a clarification, refer to case 4389757 as an example. 

Situation: 

    * Customer Used a Promo code (could be any promotional voucher) during purchase 
    * His order was canceled by us due to nil pick, or any other reason 
    * The code was one time use code 
Question: How do we give the customer that voucher again to use? 

Currently the team pushes back on the customer and tells that the voucher was one time use. However by doing so, we are discouraging the customer from making a purchase with us. Can you please let us know how to provide a resolution to the customer? 

Kind regards, 

Saurabh Dadu 
LiveSalesman 
India: +91 120 4332621 x 17 
US: 1 240 949 2437 
Cell: +91 9810175203