Subject: Re: Need Manual Refund: order id 9515056674
From: Manish Kumar <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: Apoorv Joshi <[email-masked]>, Nikhil Bishnoi <[email-masked]>, "Mohammed Abdullah, Bahashwan" <[email-masked]>, Ankur Kwatra <[email-masked]>
Date: Sun, 8 May 2022 02:55:48 -0700 (MST)

Hi Team, 

Kindly check and advise us as per the jira team we need to refund manually. 

Thank you for your help. 

Regards, 
Manish 

From: "Mohammed Abdullah, Bahashwan" <[email-masked]> 
To: "Apoorv Joshi" <[email-masked]>, "Nikhil Bishnoi" <[email-masked]>, "Manish Kumar" <[email-masked]> 
Sent: Friday, May 6, 2022 7:18:57 AM 
Subject: Need Manual Refund 

Hi Team, 

With reference to the ticket ID : 3775337 

The customer reported us on 17 Jan 2022 for the refund as it was rejected, we have raised under REL-151640 

They asked us to do the manual refund for this as payfort as they cannot process the refund for this order from their end. 

Order ID : 9515056674 

Kindly check and do the needful. 

Regards, 
Bahashwan.