Subject: Re: Drop Payment
From: Ankur Kwatra <[email-masked]>
To: Mahmoud Emadeldin Mahmoud Elsayed <[email-masked]>
Cc: Apoorv Joshi <[email-masked]>, mustehsan siddiqui <[email-masked]>, deeksha <[email-masked]>, Malik Ismail <[email-masked]>, Mohd Imran <[email-masked]>, Mohammad Shababe Quamar <[email-masked]>, Jessie Caparas <[email-masked]>
Date: Fri, 6 May 2022 06:32:26 -0700 (MST)

Dear Mahmoud, 

Greetings! 

We have cascaded the information to our executives. Thank you for bringing this to our notice. 

Regards 
Ankur Kwatra 

From: "Mahmoud Emadeldin Mahmoud Elsayed" <[email-masked]> 
To: "Apoorv Joshi" <[email-masked]> 
Cc: "mustehsan siddiqui" <[email-masked]>, "deeksha" <[email-masked]>, "ankur kwatra" <[email-masked]>, "Malik Ismail" <[email-masked]>, "Mohd Imran" <[email-masked]>, "Mohammad Shababe Quamar" <[email-masked]>, "Jessie Caparas" <[email-masked]> 
Sent: Friday, May 6, 2022 6:30:20 PM 
Subject: RE: Drop Payment 

Hi [ mailto:[email-masked] | 
@Apoorv Joshi ] 

As we have instructed earlier we “the merchant” can’t debut amount twice for one payment transaction, and if you received such complaint please advise the customer to check with his bank and raise dispute. 

Please stop sending Drop Payment Emails to finance. 

Thanks 

From: Mahmoud Emadeldin Mahmoud Elsayed 
Sent: Friday, April 22, 2022 3:49 PM 
To: Apoorv Joshi <[email-masked]>; Escalations Dxbteam <[email-masked]> 
Cc: Nikhil Bishnoi <[email-masked]>; Mohammed Abdullah, Bahashwan <[email-masked]>; Manish Kumar <[email-masked]> 
Subject: RE: Drop Payment 

Hi [ mailto:[email-masked] | 
@Apoorv Joshi ] 

We can’t deduct any amount twice for one payment transaction, if the customer claim the same please advise him to raise dispute to his bank. 

From: Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Friday, April 22, 2022 3:27 PM 
To: Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Nikhil Bishnoi < [ mailto:[email-masked] | [email-masked] ] >; Mohammed Abdullah, Bahashwan < [ mailto:[email-masked] | [email-masked] ] >; Manish Kumar < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: Drop Payment 

External email sender, please take precaution. 

Hi Team, 

Kindly assist to get this resolved. 

Thank you for your help. 

Regards, 

Apoorv. 

From: "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] > 
To: "escalations dxbteam" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Nikhil Bishnoi" < [ mailto:[email-masked] | [email-masked] ] >, "Mohammed Abdullah, Bahashwan" < [ mailto:[email-masked] | [email-masked] ] >, "Manish Kumar" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Sunday, 17 April, 2022 13:02:07 
Subject: Re: Drop Payment 

Hi Team, 

Kindly assist to get this resolved. 

Thank you for your help. 

Regards, 

Apoorv. 

From: "Manish Kumar" < [ mailto:[email-masked] | [email-masked] ] > 
To: "escalations dxbteam" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "Nikhil Bishnoi" < [ mailto:[email-masked] | [email-masked] ] >, "Mohammed Abdullah, Bahashwan" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Saturday, 9 April, 2022 14:19:33 
Subject: Re: Drop Payment 

HI Team, 

Kindly assist us in the below drop payment. 

Thank you for your help. 

Regards, 

Manish 

From: "Mohammed Abdullah, Bahashwan" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "Manish Kumar" < [ mailto:[email-masked] | [email-masked] ] >, "Nikhil Bishnoi" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Thursday, April 7, 2022 3:53:22 PM 
Subject: Drop Payment 

Hi Team, 

With reference to the ticket id : 4081772 

The customer has contacted us on 26 Mar 2022 regarding a drop payment as the payment was deducted twice. 

Order Number : 9561352306 

Date : Mar 20, 2022 

Amount : AED 107.00 

Kindly check the attached 

Regards. 

Bahashwan. 

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