Subject: Re: Refund issue: 8211149577
From: Apoorv Joshi <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: Faraz Lohani <[email-masked]>, Mustafa Chakki <[email-masked]>, Shajan Joy <[email-masked]>, Ajith Pillai <[email-masked]>, Mohammad Shababe Quamar <[email-masked]>, Nikhil Bishnoi <[email-masked]>, Manish Kumar <[email-masked]>
Date: Wed, 4 May 2022 19:16:42 -0700 (MST)

Hi Team, 

Kindly assist to get this resolved at the earliest. Thank you for your help! 

Regards, 
Apoorv. 

From: "Apoorv Joshi" <[email-masked]> 
To: "escalations dxbteam" <[email-masked]> 
Cc: "Faraz Lohani" <[email-masked]>, "Mustafa Chakki" <[email-masked]>, "Shajan Joy" <[email-masked]>, "Ajith Pillai" <[email-masked]>, "Mohammad Shababe Quamar" <[email-masked]>, "Nikhil Bishnoi" <[email-masked]>, "Manish Kumar" <[email-masked]> 
Sent: Monday, 2 May, 2022 09:18:53 
Subject: Re: Refund issue: 8211149577 

Hi Team, 

Kindly assist to get this resolved at the earliest. Thank you for your help! 

Regards, 
Nikhil. 

From: "Manish Kumar" <[email-masked]> 
To: "Faraz Lohani" <[email-masked]> 
Cc: "Apoorv Joshi" <[email-masked]>, "Mustafa Chakki" <[email-masked]>, "Shajan Joy" <[email-masked]>, "Ajith Pillai" <[email-masked]>, "Mohammad Shababe Quamar" <[email-masked]>, "escalations dxbteam" <[email-masked]>, "Nikhil Bishnoi" <[email-masked]> 
Sent: Friday, 29 April, 2022 15:18:23 
Subject: Re: Refund issue: 8211149577 

Hi Faraz, 

Kindly note that the customer is also ready to accept the amount in his My credit walled in order to finalize the issue. 

Please look into it and check through which method the amount can be refunded to the cusotmer earliest whether bank transfer or the My credit refund and do the needful accordingly. 

Thank you for your help. 

Regards, 
Manish 

From: "Manish Kumar" <[email-masked]> 
To: "Faraz Lohani" <[email-masked]> 
Cc: "Apoorv Joshi" <[email-masked]>, "Mustafa Chakki" <[email-masked]>, "Shajan Joy" <[email-masked]>, "Ajith Pillai" <[email-masked]>, "Mohammad Shababe Quamar" <[email-masked]>, "escalations dxbteam" <[email-masked]>, "Nikhil Bishnoi" <[email-masked]> 
Sent: Friday, April 29, 2022 3:11:09 PM 
Subject: Re: Refund issue: 8211149577 

Hi Faraz, 

Please assist us to get an update on the below request in order to get this case closed. 

Thank you for your help. 

Regards, 
Manish 

From: "Faraz Lohani" <[email-masked]> 
To: "Apoorv Joshi" <[email-masked]>, "Mustafa Chakki" <[email-masked]>, "Shajan Joy" <[email-masked]>, "Ajith Pillai" <[email-masked]> 
Cc: "Mohammad Shababe Quamar" <[email-masked]>, "escalations dxbteam" <[email-masked]>, "Manish Kumar" <[email-masked]>, "Nikhil Bishnoi" <[email-masked]> 
Sent: Tuesday, April 26, 2022 2:30:56 PM 
Subject: RE: Refund issue: 8211149577 

Hi [ mailto:[email-masked] | 
@Mustafa Chakki ] , 

Kindly update the below refund as the customer keeps following up for the refund. 

Amount : 24 KWD 

From: Apoorv Joshi <[email-masked]> 
Sent: Tuesday, April 19, 2022 2:38 PM 
To: Mustafa Chakki <[email-masked]>; Mari Muthu <[email-masked]> 
Cc: Mohammad Shababe Quamar <[email-masked]>; Escalations Dxbteam <[email-masked]>; Manish Kumar <[email-masked]>; Nikhil Bishnoi <[email-masked]> 
Subject: Refund issue: 8211149577 

External email sender, please take precaution. 

Hi Team, 

With regards to the order id 8211149577, the refund of KWD 24.00 is declined and Jira team is unable to assist as the order was placed on Oct 31, 2021. 

The bank details are already updated in Hybris. Kindly assist with the refund. 

Regards, 

Apoorv. 

From: "Lakshmi (Jira)" <[email-masked]> 
To: "Apoorv Joshi" <[email-masked]> 
Sent: Tuesday, 19 April, 2022 14:01:31 
Subject: [JIRA] (REL-154076) Bank details updation : 8211149577 

Lakshmi made 3 updates and added 1 new comment . REL-System Reliability Engineering - Landmark/REL-154076 Bank details updation : 8211149577 

Lakshmi made 3 updates and added 1 new comment . 

	

	

[ https://landmark.atlassian.net/browse/REL?atlOrigin=eyJpIjoiOTcxYWY1OTEyYzk3NGZlNGEzYWM0ODJmNDhhZmMxYTEiLCJwIjoiaiJ9 | REL-System
 Reliability Engineering - Landmark ] 	

/ 	

[ https://landmark.atlassian.net/browse/REL-154076?atlOrigin=eyJpIjoiOTcxYWY1OTEyYzk3NGZlNGEzYWM0ODJmNDhhZmMxYTEiLCJwIjoiaiJ9 | REL-154076 ] 

[ https://landmark.atlassian.net/browse/REL-154076?atlOrigin=eyJpIjoiOTcxYWY1OTEyYzk3NGZlNGEzYWM0ODJmNDhhZmMxYTEiLCJwIjoiaiJ9 | Bank
 details updation : 8211149577  ] 

Updates 

	

Lakshmi 12:28 PM GST 

Resolution: 	

Done 

		

Status: 	

Work In Progress Completed 

		

Assignee: 	

Lakshmi Faraz Lohani 

Comments 

	

Lakshmi 12:28 PM GST 

Hi @Faraz Lohani This is more than 6 month old order, please ask finance team to process it manually 

	

[ https://landmark.atlassian.net/browse/REL-154076?atlOrigin=eyJpIjoiOTcxYWY1OTEyYzk3NGZlNGEzYWM0ODJmNDhhZmMxYTEiLCJwIjoiaiJ9 | View
 issue ] 

	

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