Subject: RE: Tickets pendency (LSM KSA call center)
From: "Mahmoud Emadeldin Mahmoud Elsayed" <[email-masked]>
To: Ankur Kwatra <[email-masked]>
Cc: saurabh <[email-masked]>, deeksha <[email-masked]>, Mustehsan Siddiqui <[email-masked]>, Malik Ismail <[email-masked]>, Mohd Imran <[email-masked]>, Mohammad Shababe Quamar <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Fri, 22 Apr 2022 06:19:37 +0000

Hi Ankur,

Please find below is the status for backlog, thanks for clearing new tickets in “LSM KSA Tag New Tickets”.

Count of Open Ticket
Aging "Days"
0 -6
7 -13
14 -29
>30
Grand Total
LSM KSA Back-office
61
271
470
294
1096
LSM KSA Call Center
1060
640
478
170
2348
LSM KSA Tag New Tickets
1593
2
1595
Grand Total
2714
913
948
464
5039

Count of Open NEW Ticket
Aging "Days"
0 days
Grand Total
LSM KSA Call Center
30
30
LSM KSA Tag New Tickets
262
262
Grand Total
292
292

From: Ankur Kwatra <[email-masked]>
Sent: Thursday, April 21, 2022 2:18 PM
To: Mahmoud Emadeldin Mahmoud Elsayed <[email-masked]>
Cc: saurabh <[email-masked]>; deeksha <[email-masked]>; Mustehsan Siddiqui <[email-masked]>; Malik Ismail <[email-masked]>; Mohd Imran <[email-masked]>; Mohammad Shababe Quamar <[email-masked]>; Apoorv Joshi <[email-masked]>
Subject: Re: Tickets pendency (LSM KSA call center)

External email sender, please take precaution.
Dear Mahmoud,

Greetings for the day!

We have cross checked the automation and it has already been fixed.

The responses are now working on the Automation Bot. The tickets mentioned have been taken care off already.

Regards
Ankur Kwatra

________________________________
From: "Mahmoud Emadeldin Mahmoud Elsayed" <[email-masked]<mailto:[email-masked]>>
To: "saurabh" <[email-masked]<mailto:[email-masked]>>, "deeksha" <[email-masked]<mailto:[email-masked]>>, "ankur kwatra" <[email-masked]<mailto:[email-masked]>>
Cc: "mustehsan siddiqui" <[email-masked]<mailto:[email-masked]>>, "Malik Ismail" <[email-masked]<mailto:[email-masked]>>, "Mohd Imran" <[email-masked]<mailto:[email-masked]>>, "Mohammad Shababe Quamar" <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, April 21, 2022 3:15:39 PM
Subject: RE: Tickets pendency (LSM KSA call center)

Hi All,

For some Scenario LSM Automation Bot not sending responses however agents are closing the cases for update it as pending,
Below for your reference.

4189403
4180655
4183853
4184543
4185301
4185596

From: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, April 21, 2022 1:15 PM
To: Mahmoud Emadeldin Mahmoud Elsayed <[email-masked]<mailto:[email-masked]>>
Cc: Deeksha Dadu <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]>; Mustehsan Siddiqui <[email-masked]<mailto:[email-masked]>>
Subject: Re: Tickets pendency (LSM KSA call center)

External email sender, please take precaution.
Ankur and Apoorv

This Tagging cases we have to be finishing these within 8 hours
Regards,

Saurabh Dadu
LiveSalesman

On 21-Apr-2022, at 11:12 AM, Mahmoud Emadeldin Mahmoud Elsayed <[email-masked]<mailto:[email-masked]>> wrote:

Hi All,

Please find below is summary for pending unresolved tickets for KSA split by status wise “new, no first response yet” day aging.

Please prioritize responding to new tickets on “LSM KSA Tag New Tickets’1531”.

Count of Open Ticket
Aging "Days"
0
>30
1 -6
14 -29
7 -13
Grand Total
LSM KSA Back-office

247
58
286
187
778
LSM KSA Call Center
9
179
1002
498
610
2298
LSM KSA Tag New Tickets
1

8

9
Grand Total
10
426
1068
784
797
3085

Count of New Ticket
“No first response yet”
Aging "Days"
0
>7
1 -6
Grand Total
LSM KSA Back-office
391
8
399
LSM KSA Call Center
4
46
123
173
LSM KSA Tag New Tickets
410
1
1400
1811
Grand Total
414
438
1531
2383

Mahmoud

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This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com