Subject: Fwd: Tickets pendency (LSM KSA call center)
From: Ankur Kwatra <[email-masked]>
To: saurabh <[email-masked]>
Cc: deeksha <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Thu, 21 Apr 2022 02:35:53 -0700 (MST)

Dear Saurabh Sir, 

The target for the Tagging agents for today is - 

Rossana - 140 
Yahya Mohammed - 140 
Alauddin - 140 
Rosette - 100 
Abdulqader Ahmed (Night Shift) - 180 

Hoping to clear approx 700 cases from the queue by EOD. 

@apoorv : Looping you. 

Regards 
Ankur Kwatra 

From: "saurabh" <[email-masked]> 
To: "Mahmoud Emadeldin Mahmoud Elsayed" <[email-masked]> 
Cc: "deeksha" <[email-masked]>, "ankur kwatra" <[email-masked]>, "mustehsan siddiqui" <[email-masked]> 
Sent: Thursday, April 21, 2022 2:44:55 PM 
Subject: Re: Tickets pendency (LSM KSA call center) 

Ankur and Apoorv 

This Tagging cases we have to be finishing these within 8 hours 

Regards, 

Saurabh Dadu 
LiveSalesman 

On 21-Apr-2022, at 11:12 AM, Mahmoud Emadeldin Mahmoud Elsayed <[email-masked]> wrote: 

BQ_BEGIN

Hi All, 

Please find below is summary for pending unresolved tickets for KSA split by status wise “new, no first response yet” day aging. 

Please prioritize responding to new tickets on “ LSM KSA Tag New Tickets’ 1531 ”. 

	

Count of Open Ticket 						

Aging "Days" 	

0 	

>30 	

1 -6 	

14 -29 	

7 -13 	

Grand Total 

LSM KSA Back-office 	

247 	

58 	

286 	

187 	

778 

LSM KSA Call Center 	

9 	

179 	

1002 	

498 	

610 	

2298 

LSM KSA Tag New Tickets 	

1 	

8 	

	

9 

Grand Total 	

10 	

426 	

1068 	

784 	

797 	

3085 

	

Count of New Ticket 	

“ No first response yet” 			

Aging "Days" 	

0 	

>7 	

1 -6 	

Grand Total 

LSM KSA Back-office 		

391 	

8 	

399 

LSM KSA Call Center 	

4 	

46 	

123 	

173 

LSM KSA Tag New Tickets 	

410 	

1 	

1400 	

1811 

Grand Total 	

414 	

438 	

1531 	

2383 

Mahmoud 

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