Subject: Re: Wrong information - Ticket id - 4120942
From: Deeksha Dadu <[email-masked]>
To: Mohd Imran <[email-masked]>, Apoorv Joshi <[email-masked]>, Elharith Elsiddig <[email-masked]>
Cc: mustehsan.siddiqui <[email-masked]>, Escalations Dxbteam <[email-masked]>, Saurabh Dadu <[email-masked]>
Date: Tue, 19 Apr 2022 12:08:43 +0000

Hi Imran,

Thank you very much for pointing this out. I will take this up with the agent right away.

Thank
________________________________
From: Mohd Imran <[email-masked]>
Sent: Tuesday, April 19, 2022 4:10 PM
To: Apoorv Joshi <[email-masked]>; Elharith Elsiddig <[email-masked]>
Cc: mustehsan.siddiqui <[email-masked]>; Escalations Dxbteam <[email-masked]>; Saurabh Dadu <[email-masked]>; Deeksha Dadu <[email-masked]>
Subject: Wrong information - Ticket id - 4120942

Hi @Apoorv Joshi<mailto:[email-masked]> @Elharith Elsiddig<mailto:[email-masked]>,

We came across one case in random audits,  wherein the agent gave wrong information regarding shipping charges for Centrepoint KSA.

On the website, it’s clearly mentioned that shipping is free on or above SAR 100, However, the agent mentioned it is SAR 200.

Can we quickly take this up with the agent and share the feedback, We should refer to the website in such case, before informing anything to customer.

Fatal Error

Email Details

Description

Date of Monitoring

18-Apr-22

Date of Email

06-Apr-22

Executive Name

Asma Salem

Ticket id

4120942

Email Scenario

A customer asked about the authenticity of the item and shipping charges

What Went Wrong

Wrong shipping charges shared

What should be done

Agent should refer to website first, before giving such kind of information

[Logo  Description automatically generated]

Regards,

Mohd. Imran

Customer Support WEB TEAM.

Landmark Tower, Dubai

+971-45172116

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