Subject: Re: Call Back request - 9514996234
From: Apoorv Joshi <[email-masked]>
To: Saeed Khawaldeh <[email-masked]>
Cc: Ali Mkhaimer <[email-masked]>, Mario Hisham <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Manish Kumar <[email-masked]>, Nikhil Bishnoi <[email-masked]>, Ali Atef <[email-masked]>, escalations dxbteam <[email-masked]>, Nour Hanayneh <[email-masked]>, Mohammad Tarabishi <[email-masked]>, Rawan Barghouth <[email-masked]>
Date: Fri, 15 Apr 2022 22:34:57 -0700 (MST)

Hi Team, 

Please confirm if there is any update on the below request. Thank you for your help! 

Regards, 
Apoorv. 

From: "Saeed Khawaldeh" <[email-masked]> 
To: "Ali Mkhaimer" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Mario Hisham" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]>, "Manish Kumar" <[email-masked]>, "Nikhil Bishnoi" <[email-masked]>, "Ali Atef" <[email-masked]>, "escalations dxbteam" <[email-masked]>, "Nour Hanayneh" <[email-masked]>, "Mohammad Tarabishi" <[email-masked]>, "Rawan Barghouth" <[email-masked]> 
Sent: Wednesday, 13 April, 2022 18:23:13 
Subject: RE: Call Back request - 9514996234 

Hi Team, 

We tried to reach the customer with no answer. We will try again tonight. 

Kind Regards, 

Saeed Al Khawaldeh 
Contact Center Team Leader 

T: + 962 6 500 1333 

F: +962 6 500 1334 

M: +962799 741588 

E: [ mailto:[email-masked] | [email-masked] ] 

[ http://www.crystel.co/ | www.crystel.co ] 

[ https://www.linkedin.com/company/538477?trk=tyah&trkInfo=clickedVertical%3Acompany%2CclickedEntityId%3A538477%2Cidx%3A2-1-9%2CtarId%3A1465818676745%2Ctas%3Acrystel ] 	

[ https://www.facebook.com/Crystel.co ] 	

[ https://twitter.com/CrystelCo ] 	

[ https://www.youtube.com/channel/UCIlmC47mnFyc58kjUCMkByQ ] 

From: Ali Mkhaimer 
Sent: Tuesday, April 12, 2022 8:58 PM 
To: Apoorv Joshi; Mario Hisham; Saeed Khawaldeh 
Cc: Shakeeb Arsalan; Manish Kumar; Nikhil Bishnoi; Ali Atef; escalations dxbteam; Nour Hanayneh; Mohammad Tarabishi; Rawan Barghouth 
Subject: RE: Call Back request - 9514996234 

Dear All, 

@saeed @mario FYKA 

Best Regards, 

Ali Al Mkhaimer 
Contact Center Team Leader 

T: + 962 6 500 1333 

F: +962 6 500 1334 

M: +966 551379140 

E: [ mailto:[email-masked] | mailto:[email-masked] ] 

[ http://www.crystel.co/ | www.crystel.co ] 

[ https://www.linkedin.com/company/538477?trk=tyah&trkInfo=clickedVertical%3Acompany%2CclickedEntityId%3A538477%2Cidx%3A2-1-9%2CtarId%3A1465818676745%2Ctas%3Acrystel ] 	

[ https://www.facebook.com/Crystel.co ] 	

[ https://twitter.com/CrystelCo ] 	

[ https://www.youtube.com/channel/UCIlmC47mnFyc58kjUCMkByQ ] 

From: Apoorv Joshi [ [ mailto:[email-masked] | mailto:[email-masked] ] ] 
Sent: Tuesday, April 12, 2022 10:41 AM 
To: Ali Mkhaimer < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Manish Kumar < [ mailto:[email-masked] | [email-masked] ] >; Nikhil Bishnoi < [ mailto:[email-masked] | [email-masked] ] >; Ali Atef < [ mailto:[email-masked] | [email-masked] ] >; escalations dxbteam < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: Call Back request - 9514996234 

Hi Ali, 

Kindly contact the customer for the missing item. The order is more than 4 months old. 

Thank you for your help! 

Regards, 

Apoorv. 

From: "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] > 
To: "escalations dxbteam" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Manish Kumar" < [ mailto:[email-masked] | [email-masked] ] >, "Nikhil Bishnoi" < [ mailto:[email-masked] | [email-masked] ] >, "Ali Mkhaimer" < [ mailto:[email-masked] | [email-masked] ] >, "Ali Atef" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Monday, 4 April, 2022 11:37:05 
Subject: Call Back request - 9514996234 

Hi Team, 

With regards to Order ID 9514996234, the customer is complaining about a missing item 162764002 - - Textured 2-Seater Velvet Bench - 78x40x42 cms, worth AED 299.00. The order was placed on Nov 23, 2021 and delivered on Nov 27, 2021. 

The customer reported the issue on Feb 22, 2022 to us and we have escalated the same to DXBteam. They informed us that since the order is almost 3 months old, and the customer didn't come to us earlier, we will not be able to assist further. 

But the customer keeps coming back stating that the order is still showing 'Processing' and this is the reason why she reported the issue late. 

Now, the customer is asking for a call. Please confirm whether we can arrange a call back for this issue or not. 

Mobile: 971569439976 

Whats App: +447425791773 

Name: Dr Tasmina Mahbub 

Thank you for your help! 

Regards, 

Apoorv.