Subject: Re: Ramadan FD & FC License request
From: Apoorv Joshi <[email-masked]>
To: Jessie Caparas <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, saurabh <[email-masked]>, deeksha <[email-masked]>, Mohd Imran <[email-masked]>
Date: Tue, 5 Apr 2022 23:17:00 -0700 (MST)

Hi Jessie, 

Can you please update regarding the licenses. 

Thank you for your help! 

Regards, 
Apoorv 

From: "Jessie Caparas" <[email-masked]> 
To: "Apoorv Joshi" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "saurabh" <[email-masked]> 
Cc: "deeksha" <[email-masked]>, "Mohd Imran" <[email-masked]> 
Sent: Friday, April 1, 2022 4:08:36 PM 
Subject: RE: Ramadan FD & FC License request 

Hi [ mailto:[email-masked] | 
@Apoorv Joshi ] [ mailto:[email-masked] | 
@saurabh ] [ mailto:[email-masked] | 
@Shakeeb Arsalan ] 

Can you please share with me the current count of LSM users and Ithraa users both occasional and full time? 

Jessie Caparas 

Team Leader 

+971 4 5172087 

Landmark Group HQ, Marina, Dubai, UAE. 

[ http://www.landmark.digital/ | www.landmark.digital ] 

From: Apoorv Joshi <[email-masked]> 
Sent: Friday, April 1, 2022 12:11 PM 
To: Jessie Caparas <[email-masked]> 
Cc: Shakeeb Arsalan <[email-masked]>; deeksha <[email-masked]>; saurabh <[email-masked]> 
Subject: Re: Ramadan FD & FC License request 

External email sender, please take precaution. 

Hi Jessie, 

Please find the breakdown below as requested for the licenses: 

	

VENDOR 	

OCCASIONAL 	

FULL 	

FreshChat 

CHERRY 	

0 	

8 	

5 

ITHRAA 	

15 	

0 	

5 

Thanks and Regards, 

Apoorv 

From: "Jessie Caparas" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Friday, April 1, 2022 12:53:37 PM 
Subject: RE: Ramadan FD & FC License request 

Hi [ mailto:[email-masked] | 
@Apoorv Joshi ] [ mailto:[email-masked] | 
@Shakeeb Arsalan ] 

Can you guys give me a breakdown here? 

	

VENDOR 	

OCCASIONAL 	

FULL 	

FD/FC 

CHERRY 	

	

	

ITHRAA 	

	

Jessie Caparas 

Team Leader 

+971 4 5172087 

Landmark Group HQ, Marina, Dubai, UAE. 

[ http://www.landmark.digital/ | www.landmark.digital ] 

From: Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Wednesday, March 30, 2022 4:28 PM 
To: Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: Ramadan FD & FC License request 

External email sender, please take precaution. 

Hi Jessie, 

I have checked and this is the total number of licenses we will be needing for Ramadan season: 

Freshdesk: 15 Occasional Licenses & 8 Full time Licenses 

Freshchat: 10 Licenses 

Regards, 

Apoorv 

From: "Jessie Caparas" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Wednesday, March 30, 2022 2:00:03 PM 
Subject: FW: Ramadan FD & FC License request 

Jessie Caparas 

Team Leader 

+971 4 5172087 

Landmark Group HQ, Marina, Dubai, UAE. 

[ http://www.landmark.digital/ | www.landmark.digital ] 

From: Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Saturday, March 26, 2022 4:06 AM 
To: Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; Saurabh Dadu < [ mailto:[email-masked] | [email-masked] ] >; Deeksha Dadu < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Ramadan FD & FC License request 

External email sender, please take precaution. 

Hi jessie, 

Please note that we will require licenses for FD and FC for the agents we are going to add in the month of Ramadan as per the below: 

Freshdesk: 15 Occasional Licenses & 3 Full time Licenses 

Freshchat: 10 Licenses 

Request you to arrange that for us ASAP. 

Regards 
Shakeeb 

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This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com