Subject: RE: Rejected refund, Bank transfer: order id 8211149577
From: Mohammad Shababe Quamar <[email-masked]>
To: Manish Kumar <[email-masked]>, Mustafa Chakki <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Nikhil Bishnoi <[email-masked]>, Apoorv Joshi <[email-masked]>, Ali Atef <[email-masked]>
Date: Wed, 30 Mar 2022 11:49:56 +0000

Hi @Mustafa Chakki<mailto:[email-masked]>

CS team unable to create a ticket in Hybris, so please process the below query.

Thanks & Regards,
 [Shape  Description automatically generated with medium confidence]
SHABABE QUAMAR
[[email-masked]]
+971 4 517 4278
Landmark Group HQ, Marina, Dubai, UAE.
www.landmark.digital<http://www.landmark.digital/>

From: Manish Kumar <[email-masked]>
Sent: Wednesday, March 30, 2022 2:39 PM
To: Mohammad Shababe Quamar <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Nikhil Bishnoi <[email-masked]>; Apoorv Joshi <[email-masked]>; Ali Atef <[email-masked]>; Mustafa Chakki <[email-masked]>
Subject: Re: Rejected refund, Bank transfer: order id 8211149577

External email sender, please take precaution.
Hi Shababe,

Kindly assist us in the below bank transfer as we are not able to raise Hybris ticket from our end.

The refund amount of KWD 24.00 in the order id 8211149577 is rejected.

The bank account details has already been updated on Hybris.

Jira team advise: It is a more than 1 year old order, we cannot create a CSticket. Please reach out to Finance team for manual transfer.
Jira link: https://landmark.atlassian.net/browse/REL-152058

We request you please process the bank transfer for this customer as he is chasing us for the same.

Casei id - 3991706

Thank you for your help.

Regards,
Manish
________________________________
From: "Manish Kumar" <[email-masked]<mailto:[email-masked]>>
To: "Mustafa Chakki" <[email-masked]<mailto:[email-masked]>>
Cc: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Ali Atef" <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, March 17, 2022 2:42:59 PM
Subject: Rejected refund, Bank transfer: order id 8211149577

Hi Team,

Kindly assist us in the below bank transfer as we are not able to raise Hybris ticket from our end.

The refund amount of KWD 24.00 in the order id 8211149577 is rejected.
The bank account details has already been updated on Hybris.
We request you please process the bank transfer for this customer as he is chasing us for the same.

Casei id - 3991706

Thank you for your help.
Regards,
Manish

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