Subject: Re: Double charge//9561252578
From: Apoorv Joshi <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, Elharith Elsiddig <[email-masked]>, Aya Saoud <[email-masked]>, Manish Kumar <[email-masked]>, Nikhil Bishnoi <[email-masked]>
Date: Wed, 30 Mar 2022 00:04:57 -0700 (MST)

Hi Team, 

Please assist to check regarding the below double deduction issue. 

Thank you for your help! 

Regards, 
Apoorv 

From: "Elharith Elsiddig" <[email-masked]> 
To: "Shakeeb Arsalan" <[email-masked]> 
Cc: "Aya Saoud" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Manish Kumar" <[email-masked]>, "Nikhil Bishnoi" <[email-masked]> 
Sent: Tuesday, March 29, 2022 2:45:40 PM 
Subject: Double charge//9561252578 

Hi Team 

With reference to: [email-masked] 

The customer reported that he had been debited twice for AED 23.00 on 16 March and 19 march as per the attached.Our team advised the customer that the funds have been deducted only once for order 9561252578 and that he should check with his bank. The customer is still returning. 

Kindly check and advise us on this issue. 

With regards, 
Elharith