Subject: Re: Benefit transfer: order id 7356026804
From: Apoorv Joshi <[email-masked]>
To: Merchant Back Offices <[email-masked]>
Cc: Mohmed Ghadiyali <[email-masked]>, Payment Gateway Team <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Loujain <[email-masked]>, Nikhil Bishnoi <[email-masked]>, Naseem Juma <[email-masked]>, nooruddeen othiyil <[email-masked]>, escalations dxbteam <[email-masked]>, "Bhisham Manwani, TCS" <[email-masked]>, Manish Kumar <[email-masked]>, Akshay Berry <[email-masked]>, "Zeeshan Mohammad, TCS" <[email-masked]>, Muhsin Thai Val
Date: Wed, 16 Mar 2022 05:39:23 -0700 (MST)

Hi Team, 

Please share a refund acknowledgement for the below case if the refund has been processed from your end along with refund date. 

Thank you for your help! 

Regards, 
Apoorv 

From: "Merchant Back Offices" <[email-masked]> 
To: "Mohmed Ghadiyali" <[email-masked]>, "Merchant Back Offices" <[email-masked]>, "Payment Gateway Team" <[email-masked]> 
Cc: "Apoorv Joshi" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Loujain" <[email-masked]>, "Nikhil Bishnoi" <[email-masked]>, "Naseem Juma" <[email-masked]>, "nooruddeen othiyil" <[email-masked]>, "escalations dxbteam" <[email-masked]>, "Bhisham Manwani, TCS" <[email-masked]>, "Manish Kumar" <[email-masked]>, "Akshay Berry" <[email-masked]>, "Zeeshan Mohammad, TCS" <[email-masked]>, "Muhsin Thai Valappil" <[email-masked]> 
Sent: Tuesday, March 8, 2022 5:38:51 PM 
Subject: RE: Benefit transfer: order id 7356026804 

Good day, 

Thank you for contacting CrediMax, we acknowledge the receipt of your email. 

Action will be taken to refund the amount. 

Kindly note that the refund for the credit cards takes up to 5 working days & for the debit cards up to 10 working days depending on the issuer banks. 

Please do not hesitate to contact us again if you need any further assistance 

Regards, 

	

MOHAMMED EBRAHIM MAHDI 

Merchant Back Office Team Leader - Business Support, 
+973 17117227 17212109 +973 17117117 
[ mailto:[email-masked] | [email-masked] ] [ http://www.credimax.com.bh/ | www.credimax.com.bh ] [ https://www.youtube.com/channel/UCnlPcrsrWZ9mAUF06oyCyXQ ] [ https://www.facebook.com/credimaxbscbh ] [ https://www.instagram.com/credimax.b.s.c/?hl=en ] 

CrediMax B.S.C.(c) | Bldg 858 | Road 3618 | Al Seef District 436 | P.O. Box 5350 | Kingdom of Bahrain 

CrediMax B.S.C. - A Financing Company Licensed by Central Bank of Bahrain 

From: Mohmed Ghadiyali [mailto:[email-masked]] 
Sent: 07 March, 2022 3:22 PM 
To: Merchant Back Offices <[email-masked]>; Payment Gateway Team <[email-masked]> 
Cc: Apoorv Joshi <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Loujain <[email-masked]>; Nikhil Bishnoi <[email-masked]>; Naseem Juma <[email-masked]>; Nooruddeen Othiyil <[email-masked]>; Escalations Dxbteam <[email-masked]>; Bhisham Manwani (TCS) <[email-masked]>; Manish Kumar <[email-masked]>; Akshay Berry <[email-masked]>; Zeeshan Mohammad(TCS) <[email-masked]>; Muhsin Thai Valappil <[email-masked]> 
Subject: RE: Benefit transfer: order id 7356026804 

Hi [ mailto:[email-masked] | 
@[email-masked] ] [ mailto:[email-masked] | 
@Payment Gateway Team ] 

Refund Amount BHD- 29.5 

	

Received Time 	

Terminal ID 	

Brand ID 	

Authorization Code 	

Action 	

Currency Code 	

Trans. Amount 	

Result Code 	

Host Response 	

Mer. TrackID 	

TranId 	

Ref. Id 	

ECI 	

IP Address 	

UDF1 	

UDF2 	

UDF3 

1/30/2022 9:37 	

'677950 	

'BENEFIT 	

'562794 	

1 - Purchase 	

'048 	

'45.5 	

'CAPTURED 	

'00 	

'7356026804 	

'202203012325243 	

'203012232460 	

'7 	

'193.188.123.41 	

'10ceb321-7d88-498e-b46b-7f06eb24cd81 	

'BENEFIT 	

Regards, 

Mohmed Ghadiyali 

From: Muhsin Thai Valappil < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Monday, March 7, 2022 11:46 AM 
To: Mohmed Ghadiyali < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Loujain < [ mailto:[email-masked] | [email-masked] ] >; Nikhil Bishnoi < [ mailto:[email-masked] | [email-masked] ] >; Naseem Juma < [ mailto:[email-masked] | [email-masked] ] >; Nooruddeen Othiyil < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; Bhisham Manwani (TCS) < [ mailto:[email-masked] | [email-masked] ] >; Manish Kumar < [ mailto:[email-masked] | [email-masked] ] >; Akshay Berry < [ mailto:[email-masked] | [email-masked] ] >; Zeeshan Mohammad(TCS) < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: Benefit transfer: order id 7356026804 

Approved. 

Regards, 

Muhsin Thai Valappil 

From: Mohmed Ghadiyali < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Monday, March 7, 2022 10:01 AM 
To: Muhsin Thai Valappil < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Loujain < [ mailto:[email-masked] | [email-masked] ] >; Nikhil Bishnoi < [ mailto:[email-masked] | [email-masked] ] >; Naseem Juma < [ mailto:[email-masked] | [email-masked] ] >; Nooruddeen Othiyil < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; Bhisham Manwani (TCS) < [ mailto:[email-masked] | [email-masked] ] >; Manish Kumar < [ mailto:[email-masked] | [email-masked] ] >; Akshay Berry < [ mailto:[email-masked] | [email-masked] ] >; Zeeshan Mohammad(TCS) < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: Benefit transfer: order id 7356026804 

Hi [ mailto:[email-masked] | 
@Muhsin Thai Valappil ] 

Please approve. 

Refund Amount BHD- 29.5 

	

Received Time 	

Terminal ID 	

Brand ID 	

Authorization Code 	

Action 	

Currency Code 	

Trans. Amount 	

Result Code 	

Host Response 	

Mer. TrackID 	

TranId 	

Ref. Id 	

ECI 	

IP Address 	

UDF1 	

UDF2 	

UDF3 

1/30/2022 9:37 	

'677950 	

'BENEFIT 	

'562794 	

1 - Purchase 	

'048 	

'45.5 	

'CAPTURED 	

'00 	

'7356026804 	

'202203012325243 	

'203012232460 	

'7 	

'193.188.123.41 	

'10ceb321-7d88-498e-b46b-7f06eb24cd81 	

'BENEFIT 	

Regards, 

Mohmed Ghadiyali 

From: Zeeshan Mohammad(TCS) < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Sunday, March 6, 2022 10:05 AM 
To: Mohmed Ghadiyali < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Loujain < [ mailto:[email-masked] | [email-masked] ] >; Nikhil Bishnoi < [ mailto:[email-masked] | [email-masked] ] >; Naseem Juma < [ mailto:[email-masked] | [email-masked] ] >; Nooruddeen Othiyil < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; Bhisham Manwani (TCS) < [ mailto:[email-masked] | [email-masked] ] >; Manish Kumar < [ mailto:[email-masked] | [email-masked] ] >; Akshay Berry < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: Benefit transfer: order id 7356026804 

Dear Mohmed, 

Please find below benefit pay details and JIRA screenshot attached. 

Please help to process 

Refund Amount BHD- 29.5 

	

Received Time 	

Terminal ID 	

Brand ID 	

Authorization Code 	

Action 	

Currency Code 	

Trans. Amount 	

Result Code 	

Host Response 	

Mer. TrackID 	

TranId 	

Ref. Id 	

ECI 	

IP Address 	

UDF1 	

UDF2 	

UDF3 

1/30/2022 9:37 	

'677950 	

'BENEFIT 	

'562794 	

1 - Purchase 	

'048 	

'45.5 	

'CAPTURED 	

'00 	

'7356026804 	

'202203012325243 	

'203012232460 	

'7 	

'193.188.123.41 	

'10ceb321-7d88-498e-b46b-7f06eb24cd81 	

'BENEFIT 	

Thanks & Regards, 

Zeeshan 

From: Akshay Berry < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Wednesday, March 2, 2022 6:47 PM 
To: Bhisham Manwani (TCS) < [ mailto:[email-masked] | [email-masked] ] >; Manish Kumar < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; Zeeshan Mohammad(TCS) < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Loujain < [ mailto:[email-masked] | [email-masked] ] >; Nikhil Bishnoi < [ mailto:[email-masked] | [email-masked] ] >; Naseem Juma < [ mailto:[email-masked] | [email-masked] ] >; Nooruddeen Othiyil < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: Benefit transfer: order id 7356026804 

[ mailto:[email-masked] | @Zeeshan Mohammad(TCS) ] , 

Attached confirmation from JIRA. Proceed with refund for BHD 29.05. 

Regards, 

Akshay Berry 

Email: [ mailto:[email-masked] | 
[email-masked] ] 

T: +971 4 5172125 

From: Bhisham Manwani (TCS) < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Tuesday, March 1, 2022 9:18 AM 
To: Manish Kumar < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; Zeeshan Mohammad(TCS) < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Loujain < [ mailto:[email-masked] | [email-masked] ] >; Nikhil Bishnoi < [ mailto:[email-masked] | [email-masked] ] >; Naseem Juma < [ mailto:[email-masked] | [email-masked] ] >; Nooruddeen Othiyil < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: Benefit transfer: order id 7356026804 

++ [ mailto:[email-masked] | 
@Zeeshan Mohammad(TCS) ] Please reply to this email 

Thanks and Regards, 

Bhisham Narayan Manwani 

Email: [ mailto:[email-masked] | 
[email-masked] ] 

From: Manish Kumar < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Monday, February 28, 2022 7:38 PM 
To: Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Loujain < [ mailto:[email-masked] | [email-masked] ] >; Nikhil Bishnoi < [ mailto:[email-masked] | [email-masked] ] >; Naseem Juma < [ mailto:[email-masked] | [email-masked] ] >; Nooruddeen Othiyil < [ mailto:[email-masked] | [email-masked] ] >; Bhisham Manwani (TCS) < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: Benefit transfer: order id 7356026804 

External email sender, please take precaution. 

Hi Team, 

Kindly assist us to get a response on the below benefit transfer as the customer is chasing us regarding the same. 

Thank you for your help. 

Regards, 
Manish 

From: "Manish Kumar" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Bhisham Manwani, TCS" < [ mailto:[email-masked] | [email-masked] ] >, "Nooruddeen Othiyil" < [ mailto:[email-masked] | [email-masked] ] >, "Naseem Juma" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "escalations dxbteam" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Loujain" < [ mailto:[email-masked] | [email-masked] ] >, "Nikhil Bishnoi" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Friday, February 25, 2022 9:40:49 PM 
Subject: Re: Benifit transfer: order id 7356026804 

Hi Team, 

Kindly check if there is any further update on the below request. 

Regards, 

Manish 

From: "Manish Kumar" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Bhisham Manwani, TCS" < [ mailto:[email-masked] | [email-masked] ] >, "Nooruddeen Othiyil" < [ mailto:[email-masked] | [email-masked] ] >, "Naseem Juma" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "escalations dxbteam" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Loujain" < [ mailto:[email-masked] | [email-masked] ] >, "Nikhil Bishnoi" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Friday, February 18, 2022 4:33:30 PM 
Subject: Benifit transfer: order id 7356026804 

Hi Team, 

Please note that the amount has been deleted [ https://landmark.atlassian.net/browse/REL-152649 | https://landmark.atlassian.net/browse/REL-152649 ] 

Problem Statement: My credit removed now needs to transfer to Benifit. 

Order ID: 7356026804 

RMA: 1002052569 

Amount: BHD 9.05 

Assistance Required: BENEFIT Refund Approval 

Issue Description: The customer is asking to be refunded to his bank account not My Credit as he paid by BENEFIT , Kindly do the needful. 

Thanks in advance. 

Regards, 

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