Subject: Re: Automated escalation
From: Shakeeb Arsalan <[email-masked]>
To: Saurabh Dadu <[email-masked]>
Cc: Apoorv Joshi <[email-masked]>, Ashish Dabral <[email-masked]>, Deeksha Dadu <[email-masked]>, hassah alosaimi <[email-masked]>
Date: Tue, 15 Mar 2022 01:20:28 -0700 (MST)

Hi 

When we did the automation the emails we were having for LMG escalation were different in each territory in KSA and that is why we were not able to do it. 

the emails now have been updated, Apoorv and Ashish were working yesterday on adding it. 

Regards 
Shakeeb 

From: "Saurabh Dadu" <[email-masked]> 
To: "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Ashish Dabral" <[email-masked]>, "Deeksha Dadu" <[email-masked]> 
Cc: "hassah alosaimi" <[email-masked]> 
Sent: Tuesday, March 15, 2022 12:14:12 PM 
Subject: Automated escalation 

Ashish, Apoorv, Shakeeb, 

Why is it that in KSA the agents are told not to use automated escalation for LMG? 
Have you not created the scenarios ??? 

Regards, 

Saurabh Dadu 
LiveSalesman