Subject: Re: KSA Performance - Review
From: Shakeeb Arsalan <[email-masked]>
To: Mohammad Shababe Quamar <[email-masked]>
Cc: abdulmajeed alanzy <[email-masked]>, hessah alosaimi <[email-masked]>, Apoorv Joshi <[email-masked]>, Jessie Caparas <[email-masked]>
Date: Tue, 8 Mar 2022 10:02:07 -0700 (MST)

Hi Shababe, 

Hope you are doing well 

Please check the below samples. 

-Responses from stores regarding order availability 
3951294 
3931788 
-C&C order status not being updated: 
3906936 
3874503 
3968057 
-LMG courier in KSA is responding late – this needs to be reviewed with WH ops 
3922357 
3904603 
3892528 

Also will ask the team to share with us more samples regarding any other issue to be shared with you guys immedietly. 

Regards 
Shakeeb 

From: "Mohammad Shababe Quamar" <[email-masked]> 
To: "Shakeeb Arsalan" <[email-masked]>, "abdulmajeed alanzy" <[email-masked]>, "hessah alosaimi" <[email-masked]> 
Cc: "Apoorv Joshi" <[email-masked]>, "Jessie Caparas" <[email-masked]> 
Sent: Monday, March 7, 2022 11:53:41 AM 
Subject: KSA Performance - Review 

Hi [ mailto:[email-masked] | 
@Shakeeb Arsalan ] [ mailto:[email-masked] | 
@abdulmajeed alanzy ] 

Have a nice day! 

As discussed, below mention points, needs sample ticket number to validate the complaints. 

    * Communication gap between Stores & CS team – Create a channel to get promotional updates real time. 
    * Responses from stores SPOCs – mainly around C&C orders, complaint related to store purchase. 
    * C&C order status not being updated – examples to be shared by KSA team 
    * LMG courier in KSA is responding late – this needs to be reviewed with WH ops 

Thanks, 

Shababe Quamar 
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