Subject: Re: [#3865715] - Returns
From: Nujoud Qasem <[email-masked]>
To: Apoorv Joshi <[email-masked]>
Cc: Faraz Lohani <[email-masked]>, Abdulrahman Rdwan <[email-masked]>, Centrepoint <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Manish Kumar <[email-masked]>, Subhia Faraneh <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Sun, 6 Mar 2022 13:42:53 +0400

Dear Team,

As we have informed you before we have tried to contact this customer more
than 4 times with no reply at all.

Please provide us with an alternative number to proceed with the pickup.

Regards,

On Fri, Mar 4, 2022 at 11:09 AM Apoorv Joshi <[email-masked]> wrote:

> Hi Faraz,
>
> Customer already contacted under 3865715 for the correct contact number,
> no update from customer in the last 2 days.
>
> Regards,
> Apoorv
>
> ------------------------------
> *From: *"Faraz Lohani" <[email-masked]>
> *To: *"Abdulrahman Rdwan" <[email-masked]>, "Centrepoint" <
> [email-masked]>, "Shakeeb Arsalan" <
> [email-masked]>, "Apoorv Joshi" <[email-masked]>,
> "Manish Kumar" <[email-masked]>
> *Cc: *"Nujoud Qasem" <[email-masked]>, "Subhia Faraneh" <
> [email-masked]>, "escalations dxbteam" <
> [email-masked]>
> *Sent: *Wednesday, March 2, 2022 7:02:53 PM
> *Subject: *RE: [#3865715] - Returns
>
> Hi @Shakeeb Arsalan <[email-masked]> @Apoorv Joshi
> <[email-masked]> @Manish Kumar <[email-masked]>,
>
>
>
> Please get in touch with the customer and get the alternate contact number
> for the delivery.
>
>
>
> Regards,
>
> Faraz Lohani
>
> Escalation Desk – Web Team
>
>
>
>
>
> *From:* Abdulrahman Rdwan <[email-masked]>
> *Sent:* Tuesday, February 8, 2022 1:36 PM
> *To:* Centrepoint <[email-masked]>
> *Cc:* Nujoud Qasem <[email-masked]>; Subhia Faraneh <
> [email-masked]>; Escalations Dxbteam <
> [email-masked]>
> *Subject:* Re: [#3865715] - Returns
>
>
>
> *External email sender, please take precaution.*
>
> Dear Team,
>
>
>
> The order was attempted 4 times but the customer didn't answer.
>
> Unfortunately, we won't be able to collect it.
>
>
>
> Best Regards,
>
>
>
>
>
> On Tue, Feb 8, 2022 at 12:26 PM Centrepoint <[email-masked]>
> wrote:
>
> Hi team,,
>
> Problem Statement: Late Collection
> Order Date : 22-1-2022
> Order ID: 6123000645
> Tracking ID: SD004876412
> Assistance Required: Need Urgent Collection
> Issue Description: The return request was created on 24-1-2022 and till
> now the item has not collected from the customer so kindly arrange the
> collection on priority basis.
>
> Regards
> Sara
>
>
> 3865715:1125156
>
>
>
>
> --
>
> *Abdulrahman Rdwan*
> Customer Service
> <http://shipa.com/logistics-for-business/shipa-delivery/>
> *M:* +962770753282
> *O:* 80074472
> [email-masked]
> shipa.com/delivery
> <http://shipa.com/logistics-for-business/shipa-delivery/>
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>

-- 
Nujoud Qasem
Customer Care
<http://shipa.com/logistics-for-business/shipa-delivery/>
*M:* +962791569460
*O:* 800 74472
[email-masked]
shipa.com/delivery <http://shipa.com/logistics-for-business/shipa-delivery/>