Subject: RE: Talabat Issue
From: "Mahmoud Emadeldin Mahmoud Elsayed" <[email-masked]>
To: Saurabh Dadu <[email-masked]>, Mustehsan Siddiqui <[email-masked]>
Cc: Jessie Caparas <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, Malik Ismail <[email-masked]>, Mohammad Shababe Quamar <[email-masked]>, Mohd Imran <[email-masked]>
Date: Thu, 3 Mar 2022 12:41:29 +0000

Hi Saurabh<mailto:[email-masked]>

There was not mismatch in promotions there's two offers for tabalat.
If any customer complaining that he didn't receive, please share the case, and will compensate.

We will communicate with support team for more clarification.

Thanks.
From: Saurabh Dadu <[email-masked]>
Sent: Thursday, March 3, 2022 4:33 PM
To: Mustehsan Siddiqui <[email-masked]>; Mahmoud Emadeldin Mahmoud Elsayed <[email-masked]>
Cc: Jessie Caparas <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Apoorv Joshi <[email-masked]>; Malik Ismail <[email-masked]>; Mohammad Shababe Quamar <[email-masked]>; Mohd Imran <[email-masked]>
Subject: Re: Talabat Issue

External email sender, please take precaution.
Dear Mustehsan,

Thanks for your email. As per the team this was an update given to them on Freshconnect. It clearly seems like the team does not have an SOP.

We currently have several DSATs which relate directly to this Talabat situation.

@Mahmoud Emadeldin Mahmoud Elsayed<mailto:[email-masked]> the team would need to know where to go when customers contact about not receiving Talabat voucher after making the purchases. - Whats the process for it.

Additionally I sent a separate email about mismatch in terms given to agents and those mentioned in the helpcentre. Kindly update me on that as well.

Saurabh Dadu
LiveSalesman
India: +91 120 4332621 x 17
US: 1 240 949 2437
Cell: +91 9810175203
________________________________
From: Mustehsan Siddiqui <[email-masked]<mailto:[email-masked]>>
Sent: 03 March 2022 4:16 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>; Mahmoud Emadeldin Mahmoud Elsayed <[email-masked]<mailto:[email-masked]>>
Cc: Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Malik Ismail <[email-masked]<mailto:[email-masked]>>; Mohammad Shababe Quamar <[email-masked]<mailto:[email-masked]>>; Mohd Imran <[email-masked]<mailto:[email-masked]>>
Subject: Re: Talabat Issue

++

Hi Saurabh,

Thanks for sharing this, we will check & get back. One question - why the team has redirected the customer to Talabat? Did they confirmed with us or internally with their support staff before imparting this information to the customer?

Agents need to have understanding that we partner with multiple entities outside LMG & should cross check before blindly replying on email or chats.

@Mahmoud<mailto:[email-masked]> - Referring to the attached email, can we check who is updating these FAQs on the website & pass over the feedback around incomplete info available there.

Regards,

Mustehsan Siddiqui

From: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>
Date: Thursday, 3 March 2022 at 2:12 PM
To: Mustehsan Siddiqui <[email-masked]<mailto:[email-masked]>>
Cc: Jessie Caparas <[email-masked]<mailto:[email-masked]>>, Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>, Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Subject: Talabat Issue

External email sender, please take precaution.

Hi Mustehsan,

Hope you are well. I noticed we are getting some complaints where customers are not receiving the vouchers from partners (Talabat) promised under the promotion.

When they contact customer services here, they are being re-directed to Talabat support.

This does not sound right, since the customer made the purchase with us, we have to make sure we get the problem resolved for the customer.

Can you please guide us on SOP on getting this resolved. An example of poor service is attached.

Saurabh Dadu

LiveSalesman

India: +91 120 4332621 x 17

US: 1 240 949 2437

Cell: +91 9810175203
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This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com