Subject: RE: [#3812751] - inbound call-8155406929//8155406879
From: Ankkur Gupta <[email-masked]>
To: Faraz Lohani <[email-masked]>, Mohammad Shababe Quamar <[email-masked]>, Apoorv Joshi <[email-masked]>, olm kuwait <[email-masked]>, Reddy Prasad <[email-masked]>, "Azmathulla Khan Abdul Razack" <[email-masked]>
Cc: Jessie Caparas <[email-masked]>, Centrepoint <[email-masked]>, Manish Kumar <[email-masked]>, ccbackoffice <[email-masked]>, Escalations Dxbteam <[email-masked]>, Mayank Lodha <[email-masked]>
Date: Mon, 28 Feb 2022 15:14:32 +0000

Approved

From: Faraz Lohani <[email-masked]>
Sent: Sunday, February 27, 2022 4:53 PM
To: Mohammad Shababe Quamar <[email-masked]>; Apoorv Joshi <[email-masked]>; olm kuwait <[email-masked]>; Reddy Prasad <[email-masked]>; Azmathulla Khan Abdul Razack <[email-masked]>; Ankkur Gupta <[email-masked]>
Cc: Jessie Caparas <[email-masked]>; Centrepoint <[email-masked]>; Manish Kumar <[email-masked]>; ccbackoffice <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: RE: [#3812751] - inbound call-8155406929//8155406879

Hi @Ankkur Gupta<mailto:[email-masked]>,

Please approve the below refund or assist further as the customer claims not to have received the below delivery of the item but as per the system the order has been delivered.

Item code : 162138100 - - Juniors Luna 5-in-1 Baby Rocker
Order No : 8155406879
Amount : 25 KWD

The courier has provided the below POD:

The customer has an order history of 2 completed orders with us.

Regards,
Faraz Lohani
Escalation Desk – Web Team

From: Mohammad Shababe Quamar <[email-masked]<mailto:[email-masked]>>
Sent: Monday, February 21, 2022 11:21 AM
To: Faraz Lohani <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; olm kuwait <[email-masked]<mailto:[email-masked]>>; Reddy Prasad <[email-masked]<mailto:[email-masked]>>; Azmathulla Khan Abdul Razack <[email-masked]<mailto:[email-masked]>>
Cc: Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Centrepoint <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>; ccbackoffice <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: RE: [#3812751] - inbound call-8155406929//8155406879

Hi @Azmathulla Khan    Abdul Razack<mailto:[email-masked]> Please close below mention escalation.

Thanks,
Shababe Quamar

From: Faraz Lohani <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, February 20, 2022 7:30 PM
To: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; olm kuwait <[email-masked]<mailto:[email-masked]>>; Reddy Prasad <[email-masked]<mailto:[email-masked]>>; Mohammad Shababe Quamar <[email-masked]<mailto:[email-masked]>>
Cc: Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Centrepoint <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>; ccbackoffice <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: RE: [#3812751] - inbound call-8155406929//8155406879

Hi @olm kuwait<mailto:[email-masked]>,

Need the POD ASAP.

@Reddy Prasad<mailto:[email-masked]> @Mohammad Shababe Quamar<mailto:[email-masked]>

Regards,
Faraz Lohani
Escalation Desk – Web Team

From: Faraz Lohani <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, February 16, 2022 2:45 PM
To: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; olm kuwait <[email-masked]<mailto:[email-masked]>>
Cc: Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Centrepoint <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>; ccbackoffice <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: RE: [#3812751] - inbound call-8155406929//8155406879

Hi @olm kuwait<mailto:[email-masked]>,

Can you please assist for the below POD as the customer claims not to have received the below item:

Item code : 162138100 - - Juniors Luna 5-in-1 Baby Rocker
Order No : 8155406879

Regards,
Faraz Lohani
Escalation Desk – Web Team

From: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, February 16, 2022 12:15 PM
To: Faraz Lohani <[email-masked]<mailto:[email-masked]>>
Cc: Jessie Caparas <[email-masked]<mailto:[email-masked]>>; olm kuwait <[email-masked]<mailto:[email-masked]>>; Centrepoint <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>; ccbackoffice <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: Re: [#3812751] - inbound call-8155406929//8155406879

External email sender, please take precaution.
Hi Faraz,

Kindly advise on the below.

Thank you for your help!

Regards,
Apoorv

________________________________
From: "Faraz Lohani" <[email-masked]<mailto:[email-masked]>>
To: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Jessie Caparas" <[email-masked]<mailto:[email-masked]>>, "olm kuwait" <[email-masked]<mailto:[email-masked]>>
Cc: "Centrepoint" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>, "ccbackoffice" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, February 9, 2022 9:43:50 PM
Subject: RE: [#3812751] - inbound call-8155406929//8155406879

Hi @olm kuwait<mailto:[email-masked]>,

Please provide the POD as the customer is claiming not to have received the item as below :

Item code : 162138100 - - Juniors Luna 5-in-1 Baby Rocker
Order No : 8155406879

Regards,
Faraz Lohani
Escalation Desk – Web Team

From: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, January 29, 2022 3:02 PM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Cc: olm kuwait <[email-masked]<mailto:[email-masked]>>; Centrepoint <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>; ccbackoffice <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: Re: [#3812751] - inbound call-8155406929//8155406879

External email sender, please take precaution.
Hi Jessie.

Customer has confirmed receiving the order under 3815230 however, has reported the following item as missing/not received. Please advise and assist to check on the below with OLM if this item is still with them, if so, it needs to be delivered to customer asap: 162138100 - - Juniors Luna 5-in-1 Baby Rocker

Regards,
Apoorv
________________________________
From: "Jessie Caparas" <[email-masked]<mailto:[email-masked]>>
To: "olm kuwait" <[email-masked]<mailto:[email-masked]>>, "Centrepoint" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Cc: "ccbackoffice" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>
Sent: Friday, January 28, 2022 8:25:03 PM
Subject: RE: [#3812751] - inbound call-8155406929//8155406879

@Manish Kumar<mailto:[email-masked]> @Apoorv Joshi<mailto:[email-masked]>

Kindly check and revert on this.

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: olm kuwait <[email-masked]<mailto:[email-masked]>>
Sent: Friday, January 28, 2022 3:12 PM
To: Centrepoint <[email-masked]<mailto:[email-masked]>>
Cc: [email-masked]<mailto:[email-masked]>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: RE: [#3812751] - inbound call-8155406929//8155406879

Dear Team,

Order has been delivered manually to the customer, kindly move the order from Order Rejected to Reattempt.

FC0124220005805

Regards,
Sudheer Olm.

From: Centrepoint <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, January 26, 2022 12:44 PM
To: olm kuwait <[email-masked]<mailto:[email-masked]>>
Cc: [email-masked]<mailto:[email-masked]>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: Fwd: [#3812751] - inbound call-8155406929//8155406879

External email sender, please take precaution.

Dear Team,
the orders has not been delivered.

Kindly contact the customer on the following phone number (+96596979666 ) to arrange an urgent delivery.

Order Number: ((8155406929) AWB (FC0124220006336))
Order Number: ((8155406879)AWB(FC0124220005805))

the customer asked to deliver the 2 order together if it possible
best regard
On Wed, 26 Jan at 1:43 PM , حسين جعفر <[email-masked]<mailto:[email-masked]>> wrote:

Dear Team,
the orders has not been delivered.

Kindly contact the customer on the following phone number (+96596979666 ) to arrange an urgent delivery.

Order Number: ((8155406929) AWB (FC0124220006336))
Order Number: ((8155406879)AWB(FC0124220005805))

the customer asked to deliver the 2 order together if it possible
best regard

3812751:1125156
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<http://www.landmarkgroup.com>
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<http://www.landmarkgroup.com>
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com