Subject: Re: Refund voucher : 6373404962
From: Apoorv Joshi <[email-masked]>
To: Faraz Lohani <[email-masked]>
Cc: Mohammed Ahmed <[email-masked]>, Karen Lobo <[email-masked]>, namrita kanjani <[email-masked]>, prakash iyangar <[email-masked]>, raveen sethupathy <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Manish Kumar <[email-masked]>, escalations dxbteam <[email-masked]>, Taskin Shaikh <[email-masked]>
Date: Thu, 3 Feb 2022 00:33:27 -0700 (MST)

Hi Faraz, 

Voucher shared under 3841290 

Regards, 
Apoorv 

From: "Faraz Lohani" <[email-masked]> 
To: "Mohammed Ahmed" <[email-masked]>, "Karen Lobo" <[email-masked]>, "namrita kanjani" <[email-masked]>, "prakash iyangar" <[email-masked]>, "raveen sethupathy" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Manish Kumar" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Cc: "escalations dxbteam" <[email-masked]>, "Taskin Shaikh" <[email-masked]> 
Sent: Wednesday, February 2, 2022 2:21:56 PM 
Subject: RE: Refund voucher : 6373404962 

Hi [ mailto:[email-masked] | 
@Shakeeb Arsalan ] [ mailto:[email-masked] | 
@Manish Kumar ] [ mailto:[email-masked] | @Apoorv Joshi ] , 

Can you please forward the below mentioned voucher details to the customer as per the order number mentioned in the subject. 

Regards, 

Faraz Lohani 

Escalation Desk – Web Team 

From: Mohammed Ahmed <[email-masked]> 
Sent: Monday, January 31, 2022 6:15 PM 
To: Karen Lobo <[email-masked]>; Namrita Kanjani <[email-masked]>; Faraz Lohani <[email-masked]>; Prakash Iyangar <[email-masked]>; Raveen Sethupathy <[email-masked]> 
Cc: Escalations Dxbteam <[email-masked]>; Taskin Shaikh <[email-masked]> 
Subject: Re: Refund voucher : 6373404962 

Dear Max Team, 

The Voucher has been created as requested. I have put the configuration below, please check and let me know if anything has to change. 

Code: 000-077F-963S-HM9M-H1|Start Date: 31.01.2022 00:00:00|End Date: 31.04.2022 23:59:00 

Type: Serial Voucher|Concept: MAX|Territory: KSA|Checkout Site: N/A 

Value: 42.61 SAR|Minimum Threshold Value: 45 SAR|Maximum Discount: N/A|Combinable with other vouchers: TRUE 

Total quantity of redeemable vouchers: 1|Total quantity of redemptions per customer: 1 

Categories included/excluded: N/A|Brands included: N/A|Device Restriction: N/A|First Time User Restriction: N/A 

Regards, 

Mohammed Zeeshan Ahmed 

E-Commerce Content Merchandiser 

Web Team | Landmark Group 

From: Karen Lobo < [ mailto:[email-masked] | [email-masked] ] > 
Date: Monday, 31 January 2022 at 5:59 PM 
To: Namrita Kanjani < [ mailto:[email-masked] | [email-masked] ] >, Faraz Lohani < [ mailto:[email-masked] | [email-masked] ] >, Prakash Iyangar < [ mailto:[email-masked] | [email-masked] ] >, Raveen Sethupathy < [ mailto:[email-masked] | [email-masked] ] >, Mohammed Ahmed < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: Refund voucher : 6373404962 

++ [ mailto:[email-masked] | @Mohammed Ahmed ] 

Best Regards, 

Karen Tracy Lobo 

E-Commerce Content Merchandiser 

Web Team | Landmark Group 

From: Namrita Kanjani < [ mailto:[email-masked] | [email-masked] ] > 
Date: Monday, 31 January 2022 at 2:35 PM 
To: Faraz Lohani < [ mailto:[email-masked] | [email-masked] ] >, Prakash Iyangar < [ mailto:[email-masked] | [email-masked] ] >, Raveen Sethupathy < [ mailto:[email-masked] | [email-masked] ] >, Karen Lobo < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: Refund voucher : 6373404962 

[ mailto:[email-masked] | @Karen Lobo ] 

Regards, 

-- 

Namrita Kanjani 

Senior E-Commerce Content Merchandiser 

Web Team | Landmark Group 

w: webteam.com 

t: +97145172143 

From: Faraz Lohani < [ mailto:[email-masked] | [email-masked] ] > 
Date: Monday, 31 January 2022 at 11:27 AM 
To: Prakash Iyangar < [ mailto:[email-masked] | [email-masked] ] >, Namrita Kanjani < [ mailto:[email-masked] | [email-masked] ] >, Raveen Sethupathy < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: Refund voucher : 6373404962 

Hi [ mailto:[email-masked] | 
@Namrita Kanjani ] , 

Please issue a voucher as per the details below: 

Amount : 42.61 SAR 

TH : 45 SAR 

Concept : MAX 

Validity : 3 months 

[ mailto:[email-masked] | @Raveen Sethupathy ] 

Regards, 

Faraz Lohani 

Escalation Desk – Web Team 

From: Prakash Iyangar < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Tuesday, January 25, 2022 7:36 PM 
To: Faraz Lohani < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: Refund voucher : 6373404962 

Approved 

Get [ https://aka.ms/o0ukef | Outlook for iOS ] 

From: Faraz Lohani < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Tuesday, January 25, 2022 7:35:41 PM 
To: Prakash Iyangar < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: Refund voucher : 6373404962 

Hi [ mailto:[email-masked] | 
@Prakash Iyangar ] , 

Reminder for the below please. 

Regards, 

Faraz Lohani 

Escalation Desk – Web Team 

From: Faraz Lohani < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Sunday, January 23, 2022 12:56 PM 
To: Prakash Iyangar < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: Refund voucher : 6373404962 

Hi [ mailto:[email-masked] | 
@Prakash Iyangar ] , 

Please approve the below for the voucher re issue as this is pending for action. 

Regards, 

Faraz Lohani 

Escalation Desk – Web Team 

From: Faraz Lohani < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Tuesday, January 18, 2022 12:59 PM 
To: Prakash Iyangar < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: Refund voucher : 6373404962 

Hi [ mailto:[email-masked] | 
@Prakash Iyangar ] , 

Please assist for the below. 

Regards, 

Faraz Lohani 

Escalation Desk – Web Team 

From: Faraz Lohani < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Sunday, January 16, 2022 1:10 PM 
To: Prakash Iyangar < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Refund voucher : 6373404962 

Hi [ mailto:[email-masked] | 
@Prakash Iyangar ] , 

This is regarding the below customer where he was issued a voucher 63734049625732069402 for 287.11 SAR and he used 244.50 SAR. He is insisting for the balance of 42.61 SAR to be refunded in terms of a new voucher. 

Customer has an order history of 2 completed orders with us. 

Regards, 

Faraz Lohani 

Escalation Desk – Web Team 

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