Subject: C-Sat feedback for the period 10 to 23 Jan 2022
From: Mohamed Nagy <[email-masked]>
To: Apoorv Joshi <[email-masked]>, Manish Kumar <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Cc: Jessie Caparas <[email-masked]>, Mohammad Shababe Quamar <[email-masked]>
Date: Wed, 2 Feb 2022 09:26:55 +0000

Dear Team,

We have made some reviews regarding the customer satisfaction for the period from 10th to 23rd of January 2022.
We will need to meet tomorrow by 3 pm UAE time in order to discuss them more, please feel free to check the cases if you have any questions or concerns,

We also will need to discuss ways of improvements in order to raise the satisfaction percentage from 41% for LSM KSA Call center and 43% for LiveSalesman groups to match the target,
So appreciate to be available on time.

Regards,
Mohamed Nagy
Escalation Desk - Landmark Digital Team - Landmark Group HQ - UAE

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