Subject: FW: [#551070] Rejected refund transactions - 14 November 2021 ("Landmark KSA" and Landmark Apple Pay")
From: Malik Ismail <[email-masked]>
To: Escalations Dxbteam <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, abdulmajeed alanzy <[email-masked]>, hessah alosaimi <[email-masked]>, "[email-masked]" <[email-masked]>
Date: Mon, 31 Jan 2022 11:37:49 +0000

Hi All,

PFA pending claim ID’s

Regards,
Malik
From: Amazon Payment Services Key Accounts <[email-masked]>
Sent: Monday, January 31, 2022 9:39 AM
To: Neha K <[email-masked]>
Cc: Prince Anand <[email-masked]>; Malik Ismail <[email-masked]>; Mustehsan Siddiqui <[email-masked]>; Derrick Pereira <[email-masked]>; Venkata Burle <[email-masked]>; Suhas Bennikal <[email-masked]>; Martin Lacey <[email-masked]>; [email-masked]; Vinay R Kumar <[email-masked]>; [email-masked]; [email-masked]; Turki Alghamdi <[email-masked]>; [email-masked]; Sankar Thulasimani <[email-masked]>; Jennie James <[email-masked]>
Subject: Re: [#551070] Rejected refund transactions - 14 November 2021 ("Landmark KSA" and Landmark Apple Pay")

External email sender, please take precaution.
Hi LMG Team,

Please find below updated Claim ID for the pending refund request.

REFERENCE
FULL TERMINAL
ORIGINAL AMOUNT
REFUND AMOUNT
TXN DATE
ENCRYPTED PAN
MID
Refund processed date
Claim id
129605227266

190.10
190.10
20211023
535825******3416
900000001473
24/12/2021
20220119035622
130119206653

202.35
202.35
20211028
428331******1944
900000001473
24/12/2021
20220119035623
131009142774

110.60
110.60
20211106
428671******1279
900000001473
24/12/2021
20220119035624
131505085198

52.90
52.90
20211111
432328******5727
900000001473
24/12/2021
20220119035625

I hope this will clarify your query.

Best Regards,

Harsh Kothari
Senior Operation Analyst
Phone: UAE +971 4573 9800 (Option 2)

Email: [email-masked]<mailto:[email-masked]>

Helping you do business better
#everyones_happy

On Thu, 20 Jan at 11:57 AM , Amazon Payment Services Key Accounts <[email-masked]> wrote:
Hello ​LMG Team,
​
Please find the attached file with claim id and refund processed status, for the below as mentioned in back log file- we will raise the claim manually and confirm.

REFERENCE
FULL TERMINAL
ORIGINAL AMOUNT
REFUND AMOUNT
TXN DATE
ENCRYPTED PAN
MID
Refund processed date
Claim id
129605227266

190.10
190.10
20211023
535825******3416
900000001473
24/12/2021
Claim not send to other bank- IT issue
130119206653

202.35
202.35
20211028
428331******1944
900000001473
24/12/2021
Claim not send to other bank- IT issue
131009142774

110.60
110.60
20211106
428671******1279
900000001473
24/12/2021
Claim not send to other bank- IT issue
131505085198

52.90
52.90
20211111
432328******5727
900000001473
24/12/2021
Claim not send to other bank- IT issue

​

The bank confirmed that they have submitted the refund requests mentioned in this thread to the claims processing system on 19/01/2022. Refer to the table attahced for the Claim ID.

You may inform cardholders to expect the amount to appear in their account within 14 calendar days.

Should the cardholder have follow up questions, please inform them to share the Claim ID and Auth Code with their issuing bank for updates.

Should you have any questions, we are happy to support

For more information on our Frequently Asked Questions, please visit our website<https://paymentservices.amazon.com/support-center/faq>.

Best Regards,

Harsh Kothari
Senior Operation Analyst
Phone: UAE +971 4573 9800 (Option 2)

Email: [email-masked]<mailto:[email-masked]>

Helping you do business better
#everyones_happy

551070:58665
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